Designate Retail Manager

EE Retail; Maidstone; On-site; GBP 29,000 - 35,000; Full time

Job summary

Join EE as a Retail Store Manager, responsible for leading a high-performance team across stores in Kent and SE London. This role focuses on driving commercial success through outstanding customer service, team leadership, and building community relationships. Enjoy competitive pay, flexibility in working options, and several benefits that support your career development and work-life balance.

Benefits

Commission and performance incentives

Access to online GP for you and your family

Paid carer's leave

Equalized family leave

Significant discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Proven history of leading teams towards outstanding results.
• Ability to drive revenue while ensuring customer satisfaction.
• Self-driven and proactive mindset.

Responsibilities

• Lead and inspire a team towards achieving commercial goals.
• Deliver exceptional customer service and memorable experiences.
• Engage with stakeholders to ensure strategic support for the store.

Skills

Leadership

Coaching

Customer Service

Communication

Sales Management

Job description

Join Our Team as a Retail Store Manager!

Location: To cover stores across Kent and SE London

Salary: GBP29,213 to GBP34,543 plus commission

At EE, we believe technology should bring people together. Our stores are more than just places to buy gadgets - they're destinations where customers can explore, discover, and be inspired by the latest in tech. We're committed to creating a vibrant, welcoming environment where every visit feels like a special occasion.

We are looking for a Retail Store Manager who can inspire and lead with passion in a large or high-profile store. If you have a history of guiding large teams to achieve outstanding commercial results, a self-driven and proactive mindset, and a talent for coaching and developing others, we would love to hear from you.

Day to day, you'll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You'll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused on both financial and behavioural KPIs, whilst capitalising on new retail opportunities.

As our Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors.

What's In It for You? Below are some of the many benefits we provide here at EE

• Significant earning potential through commission, rewards, and incentives.
• 24/7 access to an online GP for you and your immediate family.
• Market-leading paid carer's leave.
• Equalized family leave with 18 weeks full pay and 8 weeks half pay.
• Huge discounts on EE & BT products, saving you hundreds of pounds annually.
• Support for your career development.
• Season Ticket Travel Loan.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

About EE: At EE, our people are the key to our success. We keep customers happy with great service and a top-rated network. As part of the BT family, we've created an energizing culture that makes EE an excellent place to build your career. We value diversity and welcome applications from all sections of the community.

We understand that life is ever-changing, and we offer flexibility to support your success. Whether you need full-time, part-time, or job-sharing options, we're here to accommodate your needs. We are committed to doing everything we can to support you.

Join us and be part of a team where you can truly make a difference!