Designate Deputy Manager - Trowbridge - 39 hrs

Pets at Home; North Bradley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

28 days leave

Birthday off

Life assurance

4% pension

Colleague discounts

Job summary

Pets at Home in the United Kingdom is seeking a Deputy Store Manager Designate to support multiple stores in the area. You’ll work closely with Store Managers to oversee day-to-day operations, drive customer service, and help maintain the high standards our customers expect.

With at least a year in retail management, you’ll lead a team, handle recruitment and performance, and ensure stock control and health and safety compliance. A 7-day shift pattern and training program are part of the role.

Qualifications

• Minimum 1 year of management experience in retail.
• Strong communication and leadership skills.
• Willing to work a 7-day pattern, including weekends and bank holidays.
• Commitment to 6 months of training covering customer service, health and safety, and pet care.

Responsibilities

• Lead and inspire a store team to deliver excellent customer service.
• Oversee recruitment, performance management, and daily store operations.
• Drive sales performance and KPI achievement.
• Act as Duty Manager when Store Manager is unavailable.
• Uphold health and safety standards.

Skills

Management experience

Customer leadership

Retail operations

Team motivation

Job description

Deputy Store Manager Designate - Trowbridge/Chippenham/Bath - 39 Hours

Who are we?

We’re Pets at Home- if you’re someone who loves pets, you might know already know about our range of Pet Care Centres, Pets Grooming salons, and Vets for Pets practices around the UK. Our Pet Care Centres are community-focused pet care stores - where local people work with local pet owners and help local pets.

What’s the role?

As a Deputy Store Manager Designate, as the Deputy Store Manager, you’ll work closely with several Store Managers in the local area to oversee the store’s day-to-day operations and ensure the best possible experience for our customers and their pets.

When the Store Manager is unavailable, you’ll take full responsibility for the store, leading the team and managing all aspects of the business, from recruitment and performance management to stock control and maintaining our high standards.

Your key responsibilities will include:

• Inspiring and leading your team to create a fun, engaging, and customer-focused environment.
• Driving sales performance and achieving key KPIs.
• Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
• Acting as Duty Manager when the Store Manager is unavailable.
• Leading by example and contributing to the store’s overall success.

We’ll provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets.

Who are we looking for?

We’d love to hear from you if you:

• Have at least 1 year of management experience in a retail environment.
• Are passionate about retail and delivering exceptional results.
• Are flexible to work a 7-day shift pattern, including weekends and bank holidays.
• Have excellent communication and leadership skills to engage and inspire your team.
• Are ready to commit to 6 months of training, covering customer service, health and safety, and pet care.

Benefits

We reward our management team with a comprehensive package designed to support your well-being, including:

• Annual bonus opportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• Your birthday offto celebrate in style.
• Life assuranceworth 4x your annual salary.
• A4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.

Pets just see people- they don’t discriminate, and neither do we.

We celebrate the diversity of our colleagues and encourage you to be yourself. Even if your skills don’t perfectly align, your unique contribution through your values and behaviours could make you a great fit for our team.