Deputy Store Manager Designate

Pets at Home Limited; Broxmore Park; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Annual bonus opportunities

Leave entitlement: 28 days rising to 3

Job summary

Pets at Home Limited is seeking a Deputy Store Manager Designate for a multi-site role in the Trowbridge/Chippenham/Bath area. You will support Store Managers, drive sales, and lead a team to deliver exceptional care for customers and their pets.

This position requires 1 year of management experience in retail and a flexible 7-day shift pattern, including weekends and bank holidays. Comprehensive training is provided to ensure you meet our high standards in customer service, health & safety, and

Qualifications

• 1+ year management experience in a retail environment.
• Strong communication and leadership skills.
• Willingness to work a 7-day shift pattern, including weekends and bank holidays.
• Commitment to 6 months of training covering customer service, health & safety, and pet care.

Responsibilities

• Inspiring and leading your team to create a fun, engaging, and customer-focused environment.
• Driving sales performance and achieving key KPIs.
• Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
• Acting as Duty Manager when the Store Manager is unavailable.
• Leading by example and contributing to the store's overall success.

Skills

Management experience

Retail experience

Communication

Leadership

Job description

Deputy Store Manager Designate - Trowbridge/Chippenham/Bath - 39 Hours

Who are we? We're Pets at Home - if you're someone who loves pets, you might know already know about our range of Pet Care Centres, Pets Grooming salons, and Vets for Pets practices around the UK. Our Pet Care Centres are community-focused pet care stores - where local people work with local pet owners and help local pets. What's the role? As a Deputy Store Manager Designate, as the Deputy Store Manager, you'll work closely with several Store Managers in the local area to oversee the store's day-to-day operations and ensure the best possible experience for our customers and their pets. When the Store Manager is unavailable, you'll take full responsibility for the store, leading the team and managing all aspects of the business, from recruitment and performance management to stock control and maintaining our high standards. Your key responsibilities will include:

• Inspiring and leading your team to create a fun, engaging, and customer-focused environment.
• Driving sales performance and achieving key KPIs.
• Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
• Acting as Duty Manager when the Store Manager is unavailable.
• Leading by example and contributing to the store's overall success.

We'll provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets.

We'd love to hear from you if you:

• Have at least 1 year of management experience in a retail environment.
• Are passionate about retail and delivering exceptional results.
• Are flexible to work a 7-day shift pattern, including weekends and bank holidays.
• Have excellent communication and leadership skills to engage and inspire your team.
• Are ready to commit to 6 months of training, covering customer service, health and safety, and pet care.

We reward our management team with a comprehensive package designed to support your well-being, including:

• Annual bonus opportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).