Design & UX Service Designer Professional Leicester, GB

Avature; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in consulting seeks a Service Designer to enhance user experiences through strategic design practices. You will collaborate with agile teams to create impactful service journeys, ensuring a seamless interaction between technology and business processes. The role emphasizes stakeholder engagement and the application of design principles to elevate user satisfaction. Ideal candidates will have a background in service design and a passion for innovation.

Qualifications

• Experience in service design and journey mapping is necessary.
• Ability to engage with stakeholders effectively.

Responsibilities

• Designing concept journeys and blueprints for user experiences.
• Facilitating understanding of end-to-end experiences.
• Working with User Researchers to generate insights.

Skills

Service Design

Journey Mapping

Stakeholder Engagement

Job description

In this role, you’ll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

A career in IBM CIC is rooted in long-term relationships and close collaboration with clients across the globe.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent. In this role, your work may involve the creation of or change to transaction products and content across both digital and offline channels provided by different parts of government.

We are looking for a Service Designer to join an agile team. The role will involve:

1. Designing concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service;
2. Facilitating the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design;
3. Shaping how behind-the-scenes processes and support functions interact with each other and how these impact the design process;
4. Embedding design practices within organizations to create a sustainable approach to service the needs of the user;
5. Working with User Researchers to generate insights through research with users, staff, and stakeholders to shape a holistic view of the total user experience;
6. Analysing, consolidating, and communicating research findings to stakeholders to strategically frame, validate, and quantify the problem being solved and help inform the wider strategic roadmap of initiatives.

Minimum requirements

None specified for education or technical expertise, but experience in service design, journey mapping, and stakeholder engagement is implied as necessary for the role.

Additional notes

As an equal opportunities’ employer, we welcome applications from individuals of all backgrounds. To be eligible, you must have the right to work in the UK, be a resident in the UK, and have been living continuously in the UK for the last 10 years. You must also be able to hold or gain a UK government security clearance.