Design Researcher (12-Month FTC)

Lloyds Banking Group; Leeds; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

Lloyds Banking Group seeks a Design Researcher for a 12-month fixed-term contract in Leeds. The role involves developing research strategies, managing research plans, and collaborating closely with design and product teams to address customer needs, while supporting an inclusive work environment.

Benefits

Generous pension contribution of up to 15%

Share schemes including free shares

Discounted shopping benefits

30 days' holiday plus bank holidays

Wellbeing initiatives and generous parental leave

Qualifications

• Experience working closely with design and product teams.
• Deep qualitative research experience with usability testing and depth interviews.
• Experience combining qualitative and quantitative methods.

Responsibilities

• Develop and lead the research strategy for a key business area.
• Manage the research plan and roadmap.
• Deliver research to solve customer problems and guide product creation.

Skills

Usability Testing

Qualitative Research

Quantitative Research

Ethnographic Research

Communication

Job description

JOB TITLE: Design Researcher (12-Month FTC)
LOCATION(S): Leeds
SALARY: £59,850 - £66,500
HOURS: Full-Time
DURATION: 12-Month Fixed-Term Contract
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the Leeds office.

About this opportunity
Here at Lloyds Banking Group, we value Design Research. We're a large, experienced team of 40+ researchers. We shape product and service development, with a focus on collaborative ways of working to continuously improve and innovate.

Working in a multi-disciplinary design, product, and engineering team, you'll develop and lead the research strategy for a key area of our business. You'll also be supported by our wider Design Research and Analytics community. You'll be responsible for managing the research plan and roadmap for your service or product area. You'll deliver research to solve customer problems, unlock new opportunities, and guide what is created. You'll enjoy working on varied research across the product development lifecycle, from generative to evaluative research.

Our ideal candidate's passions lie in mixed methods research, triangulating results to produce robust insights that lead to impactful solutions. You'll have experience of using quantitative data from a wide range of sources (including your own surveys) as well as running qualitative fieldwork. You'll also be looking for insight from other sources too.

Whether you're also fluent in accessibility, skilled in ethnography, or have a solid background in user experience (UX), we'll encourage you participate in our wider community testing and learning new ways of doing research and fostering a culture of mentoring, collaborating, and learning from other researchers.

What you'll need

• Experience working closely with design and product teams to identify and prioritise the right research questions
• Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction
• Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews
• Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities
• Able to communicate and influence wider business stakeholders with clarity and conciseness
• Experience combining qualitative and quantitative methods
• Ethnographic experience (such as contextual enquiry or diary studies)
• Experience triangulating research and data from different sources to tell compelling customer stories
• Experience with accessibility research and/or vulnerable customers
• Willingness to share your expertise and learn from others

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!