Dermatology Reception Supervisor

East Kent Hospitals University NHS Foundation Trust; Canterbury; On-site; GBP 20,000 - 28,000; Full time

Job summary

A regional healthcare provider in Canterbury is seeking a Reception Supervisor to undertake supervisory duties and manage administrative operations at the Friends Dermatology Centre. You'll oversee a small team, assist patients with inquiries, and ensure high standards of customer service. Candidates should have administrative experience in a clinical setting and strong communication skills. Flexibility and relocation support may be provided.

Benefits

Relocation assistance

Parking availability

Encouragement of flexible working

Qualifications

• Ability to provide an efficient administrative service to patients.
• Excellent spoken English is essential for all customer-facing roles.
• Experience in reception or administrative roles within a clinical environment is desirable.

Responsibilities

• Supervise a small team.
• Handle patient queries and voicemails; greet patients.
• Provide an efficient administrative service.

Skills

Administrative efficiency

Customer service

Communication skills

Job description

Overview

We have an exciting opportunity in Dermatology to become part of the waiting list co-ordinator team based at the Friends Dermatology Centre and the Kent and Canterbury hospital. This post is for a Reception Supervisor responsible for covering the reception, overseeing day-to-day operations, managing outcome forms, and supervising a small team.

The Friends Dermatology Centre is located at the Kent and Canterbury hospital within the 1937 building. The department has access to procedure rooms and a wide range of clinicians undertaking surgical lists. This is an opportunity to join a flexible, dynamic and close-knit team.

Responsibilities

• Supervise a small team.
• Be responsible for outcome reports/PTL to adhere to deadlines.
• Prepare 2ww clinics.
• Handle patient queries and voicemails; greet patients and provide excellent patient service.
• Provide an efficient and streamlined administrative service to East Kent Hospitals NHS Trust patients.
• Maintain a high standard of customer service when dealing with patients, relatives and staff face to face and over the telephone.
• Prepare notes for 2ww clinics and complete outcomes; manage outcome appointments.
• Check in patients and rebook appointments; manage clinic notes for the day.
• Handle telephone calls professionally and in a timely manner.
• Coordinate wound check organization and arrange transport as required.
• General administration and related duties as needed. Please access the full Job Description and Person Specification in the documents to download.

Qualifications and Requirements

• Ability to provide an efficient administrative service to patients.
• Excellent spoken English is essential for all customer-facing roles.
• Experience in reception or administrative roles within a clinical environment is desirable.
• Evidence of strong customer service and communication skills, both face to face and over the telephone.
• Disclosure and Barring checks may be required; some posts require enhanced checks for working with children or vulnerable adults.
• Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria.

Additional information

• We operate a no-smoking policy on all sites and grounds.
• We encourage flexible working and provide information on how this can be managed alongside department expectations.
• Relocation assistance and parking may be available; other options such as car sharing or public transport are encouraged.
• Please apply online. If you have difficulty, contact the Resourcing Team on 01227 866450.
• The Trust is committed to safeguarding and promoting the welfare of patients and staff; some information may require background checks.