Dermatology Patient Receptionist

York and Scarborough Teaching Hospitals NHS Foundation Trust; York and North Yorkshire; On-site; GBP 20,000 - 22,000; Full time

Job summary

A leading healthcare organization in York is seeking a motivated Band 2 Receptionist to join the Dermatology Team. The successful candidate will manage patient enquiries, maintain sensitive information confidentiality, and provide exceptional administrative support. Previous experience in customer service and the NHS would be advantageous. This role offers various benefits, including generous holiday leave and an NHS Pension scheme.

Benefits

Access to NHS Pension Scheme

27 days holiday rising to 33 days

Employee Assistance Programme

NHS Car Lease scheme

Learning and development opportunities

Discounts on restaurants and cinema

Qualifications

• Ability to handle sensitive information with confidentiality.
• Experience in customer service and administrative tasks.

Responsibilities

• Dealing with routine enquiries and processing referrals.
• Recording information on relevant systems.

Skills

Communication skills

Ability to manage own workload

Ability to work under pressure

Customer Service and Admin Reception Experience

Education

GCSE grade C and above in English and Maths

Computer literacy skills to RSA2, NVQ2 or equivalent

Previous experience of NHS outpatient services/customer services

Job description

York and Scarborough Teaching Hospitals NHS Foundation Trust

Dermatology Patient Receptionist

The closing date is 11 December 2025

We are pleased to advertise an exciting opportunity to join our Dermatology Team as a Band 2 Receptionist/Administrator. The post is based at York Teaching Hospital and the successful applicant will join a small team providing administration and reception cover, and will act as the initial point of contact for patients and their families.

Main duties of the job

The role involves dealing with routine enquiries, processing referrals, recording information on relevant systems, and performing other administrative tasks. The post holder must maintain confidentiality at all times when handling personal and sensitive information.

We are looking for a self‑disciplined and motivated individual with good communication skills who is eager to work hard alongside our existing team.

About us

For more information about our Trust, please visit: Trust website

We offer a range of benefits to support our staff, including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of providers

For further information on the range of benefits we offer, please visit the Trust's dedicated Staff Benefits pages.

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co‑developed with staff: we are kind, we are open, and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks – including our Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE – Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Qualifications, Knowledge

• GCSE grade C and above or equivalent in English and Maths
• Computer literacy skills to RSA2, NVQ2 or equivalent
• Previous experience of NHS outpatient services/customer services

Skills

• Ability to manage own workload
• Ability to work under pressure and maintain calm whilst dealing with anxious/distressed patients
• Previous Customer Service and Admin Reception Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust