Dermatology Patient Administration Officer

York and Scarborough Teaching Hospitals NHS Foundation Trust; York; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare organization in York is seeking a Patient Admin Officer to provide administrative and clerical support within their busy Dermatology Department. The ideal candidate will possess excellent communication skills and be highly organised and patient-focused. Responsibilities include managing a busy reception desk, administering referrals, and ensuring patient confidentiality. This position offers various benefits including access to the NHS Pension Scheme and ample annual leave.

Benefits

Access to NHS Pension Scheme

27 days holiday rising to 33 days

Employee Assistance Programme

NHS Car Lease scheme

Learning and development opportunities

Discounts on various services

Qualifications

• Highly motivated and well-organised individual.
• Experience in administrative roles is preferred.
• Ability to maintain patient confidentiality.

Responsibilities

• Provide administrative and clerical support to the team.
• Work on a busy reception desk.
• Administer referrals via the electronic booking system.
• Monitor and maintain electronic worklists.
• Answer patient queries both verbally and face to face.
• Check patients in and out of clinic.

Skills

Excellent communication skills

Organisational skills

Ability to work effectively in a team

Ability to work on own initiative

Patient-focused approach

Job description

If you're tenacious, have a flexible approach and enjoy a challenge, we'd love to receive your application.

We are looking to expand our team have exciting opportunities within our Dermatology Department here at York Teaching Hospital to join our busy Administration Team as a Patient Admin Officer.

About The Role…

You will be required to provide a reliable and effective administrative and clerical support service to internal and external users and will communicate daily with colleagues of different professions, clinical and non-clinical.

About You…

The role is diverse, so you will need to be highly motivated, well organised, patient focused individual, able to work as part of a team but also use your own initiative.

You will have excellent communication skills and be effective in working closely with clinical and non-clinical staff.

The successful candidate will also have good organisational skills, the ability to work on their own initiative and prioritise their own workload.

Interviews for this position will be held in person only at one of our Trust sites and remote interviews will not be offered

Duties Will Include

• Working on a very busy reception desk.
• Administering referrals via the electronic booking system "E-Referrals".
• Monitoring and maintaining electronic worklists and ensuring that items are actioned in a timely manner, taking remedial action where necessary.
• Always maintaining patient confidentiality.
• Answering patient questions/queries both verbally and face to face.
• Placing all new patient appointments within agreed timescales and in accordance with consultants' requests
• Making follow-up appointments adhering to booking rules
• Completing worklists - ensuring all requests by consultants are adhered too.
• Checking patients in and out of clinic
  
  

For more information on working for out Trust, please visit:

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
  
  

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

For further details / informal visits contact: Name: Kate Bourn Job title: Service Manager Dermatology Email address: [e-mail] Telephone number: 01904 725656