Deputy Visitor Services Manager

Forestry and Land Scotland; United Kingdom; On-site; GBP 42,000 - 46,000; Full time

Job summary

A leading organization, Forestry and Land Scotland, is seeking a Deputy Visitor Services Manager for their Visitor Services team. This role involves managing operations and ensuring a high-quality visitor experience across the South Region's recreational facilities. The ideal candidate will have a strong background in recreation management, excellent leadership skills, and the ability to work with diverse stakeholders. This position is permanent and full-time, offering a competitive salary and considerable benefits.

Qualifications

• Experience managing recreational or visitor facilities in the countryside, recreation, or tourism sector.
• Knowledge of Outdoor Access and the Land Reform (Scotland) Act.
• Experience leading teams and engaging with diverse stakeholders.

Responsibilities

• Manage the South Region's Area Visitor Services Managers.
• Oversee management of Visitor Services operations across South Scotland.
• Facilitate events, education, and community engagement.

Skills

Management of recreation facilities

Health and safety management

Interpersonal skills

Strong IT skills

Education

Relevant degree or equivalent experience

Job description

Salary: £42,467 - £45,735 per year plus 28.97% pension contributions

Contract Type: Permanent

Position Type: Full Time

Hours: 35 hours per week

We're looking for a Deputy Visitor Services Manager to join our Visitor Services team in the South Region. You'll be based out of one of the following offices: Gelntress, Ae or Newton Stewart Office.

The Visitor Services (VS) Team are responsible for providing a high-quality visitor experience through managing the recreational facilities and engagement with visitors, on-site business and event organisers and participants. This includes planning and managing recreation opportunities, engaging with visitors, facilitating events, facilitating education and learning, working with partners & tenants, dealing with enquiries and engaging with communities.

As Deputy Visitor Services Manager you will play a vital role managing the South Region's Area Visitor Services Managers and oversee management of VS operations across the South of Scotland.

To be successful, you'll need experience managing recreation or visitor facilities to a high standard within the countryside, recreation, or tourism sector, alongside strong knowledge of health, safety, and environmental management. You should have a background in leading teams, working with diverse stakeholders, and a working knowledge of Outdoor Access and the Land Reform (Scotland) Act. Desirable experience includes managing competing priorities, procurement and contract management, commercial activity, and partnership working with communities. You'll also need knowledge of countryside and land management, a relevant degree or equivalent experience, strong IT skills, a full UK driving licence (or alternative), and good interpersonal skills. Experience with dispersed teams and GIS software is an advantage.

Please click here to view the full list of benefits of working for us.

If this sounds like a role you're interested in, we'd encourage you to apply with your CV - please ensure you provide evidence of the essential and desirable criteria detailed on the attached job description and success profile document.

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