Deputy Visitor Services Manager

Forestry and Land Scotland; Inverness; On-site; GBP 30,000 - 40,000; Full time

Job summary

Forestry and Land Scotland seeks a Deputy Visitor Services Manager to enhance visitor experience in the South Region. Responsibilities include managing visitor service teams, ensuring high standards in recreational facilities, and engaging with community stakeholders. Ideal candidates demonstrate leadership, health and safety proficiency, and a relevant degree.

Qualifications

• Experience managing recreation or visitor facilities.
• Strong knowledge of health, safety, and environmental management.
• Leadership experience in diverse teams.

Responsibilities

• Manage Visitor Services operations across the South of Scotland.
• Engage with visitors and facilitate events.
• Support education and community engagement initiatives.

Skills

Leadership

Interpersonal Skills

Health and Safety Management

Environmental Management

Knowledge of Outdoor Access

IT Skills

Management of Recreational Facilities

Education

Relevant degree or equivalent experience

Tools

GIS Software

Job description

Deputy Visitor Services Manager

Job Description

We’re looking for a Deputy Visitor Services Manager to join our Visitor Services team in the South Region. You’ll be based out of one of the following offices: Geltress, Ae, or Newton Stewart.

The Visitor Services (VS) Team is responsible for providing a high-quality visitor experience through managing recreational facilities and engaging with visitors, on-site business and event organisers, and participants. This includes planning and managing recreation opportunities, engaging with visitors, facilitating events, supporting education and learning, working with partners & tenants, handling enquiries, and engaging with communities.

As Deputy Visitor Services Manager, you will play a vital role in managing the South Region’s Area Visitor Services Managers and overseeing VS operations across the South of Scotland.

Requirements

• Experience managing recreation or visitor facilities to a high standard within the countryside, recreation, or tourism sector.
• Strong knowledge of health, safety, and environmental management.
• Leadership experience working with diverse teams and stakeholders.
• Knowledge of Outdoor Access and the Land Reform (Scotland) Act.
• Desirable: experience managing competing priorities, procurement, contract management, commercial activities, and community partnerships.
• Knowledge of countryside and land management.
• Relevant degree or equivalent experience.
• Strong IT skills and a full UK driving licence (or alternative).
• Excellent interpersonal skills.
• Experience with dispersed teams and GIS software is advantageous.

Additional Information

Please click here to view the full list of benefits of working for us.

If interested, apply online with your CV, ensuring you provide evidence of the essential and desirable criteria as detailed in the attached job description and success profile document.

Details

• Location: Geltress, Ae, or Newton Stewart Office
• Job Reference: 6e4e0f892da1
• Posted: 02.07.2025
• Expiry Date: 16.08.2025