Deputy to the Practice Manager

NHS; West Midlands Combined Authority; On-site; GBP 60,000 - 80,000; Full time

Job summary

NHS is looking for a full-time Deputy Practice Manager at Cantilupe Surgery. The role involves working closely with the Practice Manager, acquiring skills to cover her responsibilities. Suitable candidates should possess strong communication abilities and experience in managing staff within a healthcare setting.

Qualifications

• Proven track record of managing people in the workplace.
• Able to work at pace and prioritize own work.
• Previous NHS experience preferred.

Responsibilities

• Work alongside the Practice Manager to learn her role.
• Handle HR issues, payroll, planning team rotas.
• Address maintenance issues and ensure smooth building operations.

Skills

Communication

Management

Negotiation

Self-motivation

Teamwork

Education

GCSE Grade A to C or equivalent in Maths and English

Tools

Microsoft Office

Outlook

Job description

NHS West Midlands, England, United Kingdom

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Job Summary

Are you an experienced administrator or manager, looking for a new challenge?

Job Summary

Are you an experienced administrator or manager, looking for a new challenge?

We are looking for a full time Deputy Practice Manager to join our team.

You will work alongside the Practice Manager, learning from her and also carrying out your own work.

In time and with training, your role will be to deputise for the current Manager in her absence. Full training will be given.

You will need to be a great communicator, have a proven track record of managing peopel in the workplace, able to deal with difficult situations and be a firm negotiator. You will need to be self motivated, disciplined and able to work independently as well as part of the team. A strong work ethic along with a love of people will be vital for this role.

Main duties of the job

To work alongside the PM and learn her role so that you can fully cover in her absence. This will involve a wide range of responsibility including dealing with HR issues on a daily basis, covering for other team members should the need arise (once trained to do so) dealing with maintenance issues alongside our admin team maintenance lead, ensuring the buildings run smoothly and firefighting all manner of problems as they arise.

You will be expected to be able to cover the roles of others, both in the admin and reception teams so this is an opportunity to learn many roles within the team over time.

You will also have your own designated roles to carry out. These will include payroll and finance admin cover, planning of rotas for clinical team and arranging cover, producing reports and copies of records for patients. This list will be tailored to the candidates strengths.

About Us

Cantilupe Surgery is a busy city Centre practice, covering 12660 patients in central Hereford city.

We have a large reception and admin team, supported by the Practice Manager and her team, as well as Practice Nurses, Health Care Assistants and Nurse Practitioners.

Three Partners and 5 Salaried GPs make up our GP team as well as a GP Registrar and Nurse Lead for the Practice.

Details

Date posted

09 June 2025

Pay scheme

Other

Salary

Depending on experience £13 - £16 per hour

Contract

Permanent

Working pattern

Full-time

Reference number

A2151-25-0002

Job locations

51 St Owen Street

Hereford

Herefordshire

HR1 2JB

Hampton Dene Surgery

Gorsty Lane

Hereford

HR1 1UN

Job Description

Job responsibilities

• To work alongside the PM and learn her role so that you can full cover in her absence. This will involve a wide range of responsibility including dealing with staffing issues on a daily basis, covering for other team members should the need arise (once trained to do so) dealing with maintenance issues alongside our admin team maintenance lead, ensuring the buildings run smoothly and firefighting all manner of problems as they arise.
  
  

Own roles MAY include

• Payroll monthly and all associated tasks
• Patient reports and copies of notes processing
• cover for finance admin in her absence
• producing GP and ANP rotas, arranging locum cover where possible and uploading rotas on to clinical system
• management of staff training and holiday rotas via internal computer systems
• assist the Pracitce Manager with CQC protocols and requirements as needed.
  
  

You will be supported by a large team who have their own roles and will be able to support you to carry out this role. However, in the PMs absence, you will be expected to lead on matters needing attention.

Job Description

Please see Job description for full information.

Job responsibilities

• To work alongside the PM and learn her role so that you can full cover in her absence. This will involve a wide range of responsibility including dealing with staffing issues on a daily basis, covering for other team members should the need arise (once trained to do so) dealing with maintenance issues alongside our admin team maintenance lead, ensuring the buildings run smoothly and firefighting all manner of problems as they arise.
  
  

Own roles MAY include

• Payroll monthly and all associated tasks
• Patient reports and copies of notes processing
• cover for finance admin in her absence
• producing GP and ANP rotas, arranging locum cover where possible and uploading rotas on to clinical system
• management of staff training and holiday rotas via internal computer systems
• assist the Pracitce Manager with CQC protocols and requirements as needed.
  
  

You will be supported by a large team who have their own roles and will be able to support you to carry out this role. However, in the PMs absence, you will be expected to lead on matters needing attention.

Please See Job Description For Full Information.

Person Specification

Qualifications

Essential

• GCSE Grade A to C or equivalent Maths and English
• Good communication skills.
• Good IT knowledge including Microsoft Office and Outlook
• Previous NHS experience
• Able to work at pace, and prioritize own work
  
  

Desirable

• Previous leadership experience.
• Medical Terminology knowledge or qualification
• Understanding of NHS policies
  
  

Person Specification

Essential

• GCSE Grade A to C or equivalent Maths and English
• Good communication skills.
• Good IT knowledge including Microsoft Office and Outlook
• Previous NHS experience
• Able to work at pace, and prioritize own work
  
  

Desirable

• Previous leadership experience.
• Medical Terminology knowledge or qualification
• Understanding of NHS policies
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cantilupe Surgery

Address

51 St Owen Street

Hereford

Herefordshire

HR1 2JB

Employer's website

https://www.cantilupe.com/ (Opens in a new tab)

Employer details

Employer name

Cantilupe Surgery

Address

51 St Owen Street

Hereford

Herefordshire

HR1 2JB

Employer's website

https://www.cantilupe.com/ (Opens in a new tab)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Administrative and Support Services

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