Deputy Store Manager - The Strand Accessorize, London

Monsoon; London, Rother; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate and driven individual to lead a retail team in delivering exceptional customer service. In this dynamic role, you will support the store manager in enhancing store performance, motivating your team, and maximizing sales opportunities. With a focus on customer satisfaction and team development, you will create an inclusive environment that promotes equality and kindness. Enjoy a competitive salary, exciting bonuses, and generous staff discounts across multiple brands. If you are ready to inspire and make a difference, this opportunity is perfect for you.

Benefits

Competitive Salary

Bonus Scheme

Staff Uniform Allowance

Generous Staff Discount

Additional Holiday for Birthday

Qualifications

• Proven track record in retail management with a focus on customer service.
• Ability to inspire and lead a team to achieve high performance.

Responsibilities

• Support the store manager in driving overall store performance.
• Maximize commercial opportunities and drive sales through effective merchandising.

Skills

Customer Focus

Leadership

Retail Management

Communication Skills

Problem Solving

Job description

What are we looking for in you?

• Demonstrate customer focus – ensuring delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do.
• A confident leader, one who will inspire the team, leading by example to make Accessorize a great place for all who work and shop with us
• A proven track record of managing a successful retail store, delivering excellence in customer service, both personally and through their team
• Someone who demonstrates passion, drive and resilience, with a can – do approach
• Possess a creative approach, to support the store and develop the team to reach their full potential
• The ability to communicate openly and effectively
• A Solution driven Individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility

In this role you will

• Support the store manager in driving the overall performance of the store, through managing and developing your team, demonstrating the Accessorize values and ensuring your store is delivering an exceptional customer experience
• Generating profit, through exceeding your KPIs, keeping P&L and controllable costs in line with budget and maximising local market opportunities
• Ensuring your team are motivated and knowledgeable, supporting everyone to achieve excellence in their roles
• Maximise commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
• We offer piercing to our customers, and you would promote and deliver this with your team.
• Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
• Ensure an inclusive environment, promoting equality and kindness with your team

Joining us, your benefits would include

• A competitive salary and exciting bonus scheme
• A Staff uniform allowance – enabling you to have fun wearing our accessories
• Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home
• An additional day’s holiday to celebrate your birthday

If this all sounds great and this could be the role for you, let us know and apply today.