Deputy Store Manager: Lead Team, Elevate Customer Experience

The Range; Basildon; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive Salary

28 Days of Annual Leave

25% In-Store Discount

Internal promotion focus

Personal Development

Job summary

The Range is seeking a Deputy Store Manager (Shop Floor) at Northlands Pavement, Basildon, to lead day-to-day store operations and inspire the team to deliver outstanding customer experiences.

You will support the Store Manager, drive sales, manage labour and stock, and promote a high-performing, customer-focused culture. This role offers opportunities for development within a growing retail business.

Qualifications

• Previous experience in a retail supervisory or management role.
• Strong leadership and people development skills.
• A passion for delivering excellent customer service.
• Good commercial awareness and understanding of retail KPIs.
• Excellent communication and organisational skills.
• A proactive and positive approach to problem solving.

Responsibilities

• Lead by example to deliver exceptional customer service and create a positive shopping experience.
• Motivate, coach and develop colleagues to achieve their full potential.
• Support the delivery of strong commercial results by driving sales, labour productivity and stock control.
• Help create a high-performing, engaged and customer-focused team culture.
• Ensure the Store is always clean, full, priced and ready to trade.
• Support effective rota planning and daily operational management.
• Conduct regular shop floor walks, identifying opportunities to improve service and sales.
• Support recruitment, training, performance management and succession planning.
• Deputise for the Store Manager when required and confidently lead the Store operation.
• Promote company values, standards and behaviours at all times.

Skills

Retail leadership

Team development

Customer service

KPIs

Communication

Organisational skills

Problem solving

Influence & motivation

Flexibility

Job description

The Range is seeking a Deputy Store Manager (Shop Floor) at Northlands Pavement, Basildon, to lead day-to-day store operations and inspire the team to deliver outstanding customer experiences.

You will support the Store Manager, drive sales, manage labour and stock, and promote a high-performing, customer-focused culture. This role offers opportunities for development within a growing retail business.