Deputy Store Manager - Lead Sales & Team (Uncapped)

Poltronesofà S.p.A.; Dundee; Hybrid; GBP 29,000 - 50,000; Full time

Benefits offered by this job

33 days holidays including bank

Employee benefits platform — discounts

Colleague Discount

Career progression

Enhanced Leave

Virtual GP

Salary finance scheme

Pension Scheme

Death in Service

Job summary

Poltronesofà S.p.A. in Dundee is seeking a Deputy Store Manager to support the Store Manager in driving performance and day-to-day operations, and to lead in their absence.

You will coach the team to deliver a five-star customer journey, optimise KPIs, and maximise sales targets with an uncapped commission structure, while maintaining store standards and great customer service. This full-time role includes a comprehensive benefits package and career progression opportunities.

Responsibilities

• Leading by example and role modelling the poltronesofà company values and behaviours to inspire the team to perform to be their best
• Continuously coaching to develop and improve colleagues’ performance by carrying out regular performance reviews
• Ensuring expert knowledge throughout the store team on poltronesofà Furniture, holding regular training sessions on all products and services
• Supporting the recruitment, onboarding, management and development of the team
• Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities
• Supporting colleagues with customer orders and finance applications
• Delivering exceptional, market leading customer service to drive business growth through customer loyalty, referrals and 5 star customer reviews
• Continuously identifying opportunities to make improvements which will optimise the operational running of the store
• Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success
• Ensuring that all colleagues are accountable for branch audit, banking and finance checks

Job description

Poltronesofà S.p.A. in Dundee is seeking a Deputy Store Manager to support the Store Manager in driving performance and day-to-day operations, and to lead in their absence.

You will coach the team to deliver a five-star customer journey, optimise KPIs, and maximise sales targets with an uncapped commission structure, while maintaining store standards and great customer service. This full-time role includes a comprehensive benefits package and career progression opportunities.