DEPUTY STORE MANAGER HARRODS

Bulgari; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury retail brand in the United Kingdom seeks a Senior Client Advisor to lead and motivate the sales team. Responsibilities include achieving sales targets, managing store operations in the absence of the Store Manager, and providing exceptional customer service. The ideal candidate has proven experience in luxury retail and strong leadership skills, ensuring customer satisfaction and team performance.

Qualifications

• Proven track record in a sales role within the luxury sector.
• Strong customer service and communication skills.
• Ability to lead and motivate a team.

Responsibilities

• Assume the role of Store Manager in their absence, ensuring store compliance.
• Lead the sales team on the sales floor to achieve targets.
• Manage store maintenance and visual merchandising adherence.

Skills

Knowledge of the Luxury Business

Selling skills

CRM techniques and tools

Store procedures and processes

Job description

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Act as a Senior Client Advisor towards customers and the Sales team, ensuring closure and customer satisfaction. Support the Store Manager in achieving sales objectives by providing regular coaching to the sales team to deliver exceptional customer service.

Job responsibilities

• Assume the role of Store Manager in their absence, following company operating standards.
• Lead the sales team by example on the sales floor.
• Achieve sales targets and manage the boutique to meet sales objectives and KPIs.
• Assist the Store Manager in proposing and implementing action plans to improve results.
• Assist with the Boutique’s Weekly trade report.
• In the absence of the Store Manager, be responsible for the store's maintenance, safety, proper functioning, and adherence to product assortment and visual merchandising guidelines.
• Supervise After Sales Service requests, ensuring excellent service.
• Organize and manage store rotations, shifts, and holidays.
• Support the Store Manager with in-store training and team briefings.
• Support the Store Manager and team in CRM activities to develop loyal customers.

Position

Act as a Senior Client Advisor towards customers and the Sales team, ensuring closure and customer satisfaction. Support the Store Manager in achieving sales objectives by providing regular coaching to the sales team to deliver exceptional customer service.

Additional Responsibilities

• Support Store Manager with the induction of new joiners.
• Assist in store opening and closing procedures.
• Help uphold uniform and grooming standards.
• Support store administrative tasks as needed.

Technical Skills

• Knowledge of the Luxury Business
• Selling skills
• CRM techniques and tools
• Store procedures and processes