Deputy Store Manager - Carnaby Street

DR. MARTENS; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global lifestyle brand in London is seeking a Deputy Store Manager to support daily operations and drive store growth. The ideal candidate will have experience in retail management and excel in coaching a team to achieve sales goals. Strong communication and IT skills are essential.

Qualifications

• Similar experience as a Deputy Store Manager or Supervisor in a fashion/lifestyle brand.
• Experience of coaching, developing, and mentoring a retail team.
• Proven ability to drive accountability among staff.

Responsibilities

• Assist the Store Manager with everyday operations.
• Drive sales performance and meet/exceed store KPIs.
• Ensure high levels of customer service.

Skills

Sales-oriented

Excellent communication skills

Numeracy & literacy skills

Coaching and mentoring

IT skills (Excel, EPOS)

Resilience

Job description

The gig for the Deputy Store Manager in our Carnaby Street store will be to effectively support the Store Manager in driving best-in-class day-to-day operations to help drive store revenue growth. You will also help ensure all H&S standards are adhered to and step in as the key holder and manage the store seamlessly in the absence of the Store Manager.

Main duties will include:

1. Assisting the Retail Store Manager with the day-to-day retail operations in store e.g. key holding, staffing, VM, stock/delivery, admin, banking, housekeeping
2. Selling Dr. Martens product, providing excellent service to customers, and driving sales performance of the wider team to meet/exceed store KPI’s
3. Assisting the Retail Store Manager in implementing and driving high levels of customer service within the store
4. Training, developing, and mentoring the Retail Store Team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop)
5. Ensuring efficient operations and enhancing customer experience
6. Assisting the Retail Store Manager with maintaining a safe and secure working environment (including H&S procedures, security procedures, search procedures)
7. Acting as key holder and assuming full responsibility for the store in the Manager’s absence

Essential requirements are:

• Similar experience in a Deputy Store Manager or Supervisor role, preferably within a fashion/lifestyle brand
• Experience of coaching, developing, and mentoring a retail team (including dealing with performance issues)
• Sales-oriented and able to drive others to achieve store goals and objectives
• Ability to drive accountability and high-level customer service among staff and support the delivery of key store KPIs
• Excellent communication skills
• Numeracy & literacy skills
• Good IT skills – experience of using Internet, Email, Social media applications, Excel, and EPOS till point systems
• Back-of-house administration (e.g., rotas, banking)
• Resilience and the ability to think quickly to resolve emergent issues

YOUR FUNDAMENTAL QUALITIES

It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it.