Deputy Store Manager, Bicester Village UK Retail · Bicester

Orlebar Brown; Bicester; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Deputy Store Manager to lead a dynamic retail team. In this pivotal role, you will drive sales strategies, inspire your team, and ensure exceptional customer experiences. With a focus on profitability and KPI achievement, you will cultivate a high-performance culture while maintaining the brand's prestigious standards. This position offers an exciting opportunity to develop your leadership skills in a fast-paced environment, alongside a competitive benefits package that prioritizes your well-being and professional growth. Join a company that values diversity and personal development, and make a significant impact on the retail landscape.

Benefits

Private medical insurance

Company pension scheme

Employee assistance programme

Product discounts

Regular social events

Service award incentives

Paid leave for contracted hours

Qualifications

• Proven management experience in a luxury retail environment.
• Strong communication skills and ability to handle multiple priorities.

Responsibilities

• Achieve sales targets and ensure store profitability.
• Lead and develop a high-performing sales team.
• Manage health and safety in line with company policy.

Skills

Management experience in premium or luxury brand

KPI understanding

Excellent communication skills

Attention to detail

Job description

JOB TITLE: Deputy Store Manager

DEPARTMENT: Retail

REPORTING TO: Store Manager

LOCATION: Bicester Village, Oxford

SALARY: Competitive

TYPE: Full-Time

THE POSITION

As a Deputy Store Manager, you will be an ambassador for the brand and a senior member of the retail team. Reporting directly to the Store Manager, your position will be ensuring the delivery of agreed sales strategy, retail profitability and KPI goals, and brand vision objectives within the store.

The Deputy Store Manager inspires the sales team and develops a sales strategy for proactively managing the performance of their stores. The Manager is accountable for the store and must lead and motivate the selling teams, ensure customer satisfaction, maximize profitability and productivity, and comply with all company policies and procedures. They are accountable for the quality of training and development of their sales teams and for delivering world-class KPI results.

KEY RESPONSIBILITIES

• Responsible for the store achieving sales targets and ensuring profitability. Accountable for windows and shop floor commerciality and adhering to VM guidelines and standards.
• Provide a higher level of strategic leadership and management.
• Lead on sales and service culture in the store by achieving personal and store targets in terms of store conversion, team and personal UPT, ATV, Data Capture, and Personal Sales.
• Recruit and develop a high performing team. Responsible for field training and development path using all training tools provided by OB - Train, motivate and develop the team to optimise store performance to reflect the brand qualities.
• Control operating costs to be within the store's budget by focusing on store sales and margin contribution.
• Lead by example for the store having the highest levels of standards around presentation, cleanliness and staff appearance.
• Ensure all measures are being taken around loss prevention to protect profit and stock.
• Support the implementation and development of CRM & Clientelling initiatives to strengthen the clientele network for the store.
• Display strong leadership skills by leading by example. Consistently show a positive attitude & take responsibility for own actions.
• Conduct any other ad hoc duties related to store management deemed necessary by higher management for the benefit of the stores and staff performance. Work in close partnership with HQ functions to implement business strategies in-store.
• Manage Health and Safety alongside company policy to create a safe environment for the team and customers.
• Ensure all human resources issues are dealt with in line with guidance from company policy.

REQUIRED QUALIFICATIONS

• Demonstrated experience in management in a premium or luxury brand environment.
• Willing to adapt and take on new challenges.
• Depth of understanding around KPI’s and their impact on store performance.
• Always presents a professional image.
• Successfully able to handle multiple demands and competing priorities.
• Excellent communication skills – both verbal and written.
• A real attention to maintaining high standards in-store environment and a keen eye for detail.

WHAT WE OFFER

• Being part of a diverse working environment of people who we learn from every day.
• The chance to train and develop your skills in a fast-working environment.
• Competitive benefits package:
• Physical wellbeing: Private medical insurance covering pre-existing medical conditions and the ability to add family members, an online GP app with 24/7 appointments, available within 24 hours, and cycle scheme participation for a tax-exempt bike and/or accessories.
• Financial wellbeing: Company pension scheme.
• Mental Wellbeing: Employee assistance programme.
• Lifestyle: Orlebar Brown and CHANEL product discounts and employee-only sales.
• Social: Regular social events with your team.
• Employee Recognition: Service award incentives, 1 week Holiday Better time off across the year to practice what we preach (paid leave for contracted weekly hours and separate from the 25 days annual leave plus UK public holidays).

At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Orlebar Brown.