Deputy Store Manager

Heathrow Airport; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading fashion retail brand is seeking a passionate Deputy Store Manager in London. This role involves driving store performance, leading customer service excellence, and managing a motivated retail team. Ideal candidates will have a minimum of one year of experience in fashion retail and a flexible attitude towards shift work. Benefits include a competitive salary, exciting bonuses, and generous employee discounts.

Benefits

Competitive salary

Staff uniform allowance

Generous staff discount

Additional holiday for birthday

Qualifications

• At least 1 year's minimum experience in a similar role within fashion retail.
• Successful candidates must complete a basic background check (DBS).
• Full flexibility to work shifts between 4am-10pm required.

Responsibilities

• Support the store manager in driving overall store performance.
• Generate profit by exceeding KPIs and managing controllable costs.
• Ensure team motivation and knowledge for excellent customer experience.
• Promote and deliver piecing services with the team.

Skills

Customer focus

Leadership skills

Retail management experience

Creativity

Communication skills

Solution-driven

Job description

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About The Role

Accessorize are seeking an experienced, organised and passionate Deputy Store Manager to join their team.

Your key responsibilities include:

• Supporting the store manager in driving the overall performance of the store, through managing and developing your team, demonstrating the Accessorize values and ensuring your store is delivering an exceptional customer experience
• Generating profit, through exceeding your KPIs, keeping P&L and controllable costs in line with budget and maximising local market opportunities
• Ensuring your team are motivated and knowledgeable, supporting everyone to achieve excellence in their roles
• Maximise commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
• Accessorize offer piercing to their customers, and you would promote and deliver this with your team.
• Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
• Ensure an inclusive environment, promoting equality and kindness with your team

About You

• Demonstrate customer focus - ensuring delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do
• A confident leader, one who will inspire the team, leading by example to make Accessorize a great place for all who work and shop there
• A proven track record of managing a successful retail store, delivering excellence in customer service, both personally and through their team
• Someone who demonstrates passion, drive and resilience, with a can - do approach
• Possess a creative approach, to support the store and develop the team to reach their full potential
• The ability to communicate openly and effectively
• A solution driven Individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility
• Successful candidates will be required to complete a basic background check (DBS) and be able to provide a detailed education/employment history spanning the last 5 years prior to starting their employment
• Full flexibility to work shifts is a condition of the job, able to work varied shifts between 4am-10pm
• At least 1 year's minimum experience in a similar role within fashion retail

Your benefits would include:

• A competitive salary and exciting bonus scheme
• A Staff uniform allowance - enabling you to have fun wearing their accessories
• Generous staff discount across all our brands - Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home
• An additional day's holiday to celebrate your birthday

About The Company

Their story begins with one man and his vision; to bring vibrant, colourful, hand-crafted artisan clothes from faraway places to the markets of London. Their founder, Peter Simon, returned from his life-changing adventures to pursue a new passion for beautiful, bohemian-inspired pieces with hand-printed, hand-woven and crochet design details, which he started to trade from a stall on Portobello Road, London. The first Accessorize store opens in London's Covent Garden in 1984.