Deputy Store Manager

Grafton Group plc; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the trade sector is seeking a Deputy Store Manager. The role focuses on supporting the Store Manager, ensuring exceptional store standards and creating a welcoming environment for customers. Ideal candidates should possess supervisory experience and a passion for customer service. A range of benefits and development opportunities are available.

Benefits

Competitive salary and generous bonus opportunity

Pension scheme with enhanced employer contributions

Enhanced Maternity/paternity leave

Health cash plan

Employee discounts

Training and management opportunities

Paid day off for Volunteering

Life assurance

Cycle to work scheme

Refer a friend scheme

Qualifications

• Supervisory and management experience preferred.
• Experience within trade, retail or hospitality is preferred but not essential.

Responsibilities

• Assist the Store Manager in running the day-to-day operation of the store.
• Supervise and coach colleagues to deliver exceptional customer service.

Skills

Customer Service

Supervisory Skills

Coaching

Job description

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Leyland SDM specialises in paint, tools, plumbing, electrical, woodwork & DIY materials. We have 34 high street stores across London, supported by our central support team and distribution centre in Wembley. We are currently on an exciting journey and have some very ambitious growth plans.

Let’s paint the picture for you!

Our store experience and team cultures are underpinned by our values, and are vital to continue our strong performance. Our Deputy Store Managers play a key role in making this happen.

You’ll align with the Store Manager and lead the shop floor to ensure exceptional, consistent store standards, creating a fantastic culture and fun atmosphere. Honing your skills, you’ll be creating an in-store environment that makes customers feel welcome and comfortable, delivering excellent store performance at every turn.

What key skills and experience are we looking for?

* Assist the Store Manager in running the day-to-day operation of the store and deputise in their absence.

* Supervising and coaching all colleagues to become local experts; able to provide exceptional customer service.

• Get involved in people responsibilities – Recruitment, probation/people reviews, reward, recognition, training and development.

* Supervisory and or management experience.

* Experience within trade, retail or hospitality is preferred but not essential - don’t worry if you don’t know all our products, we will give you all the training you need through our exclusive training academy!

How we will reward you

* Competitive salary and very generous bonus opportunity

* Pension scheme with enhanced employer contributions

* Enhanced Maternity/paternity leave

* Health cash plan claim money back on everyday healthcare needs and treatments (Dental, physio, prescriptions to name a few)

* Employee discounts across the Grafton group and other high street stores

* Training and management opportunities/ apprenticeships

* Company sick pay

* Share saving scheme into our parent company, the Grafton Group

* Early Pay – the ability to withdraw your salary in advance

* Paid day off for Volunteering

* Life assurance

* Cycle to work scheme

* Refer a friend scheme

In addition, you will be working for a well-established, successful and growing company in the heart of the trade. If you are passionate about customer service and are looking to further your career in retail, we encourage you to apply for this exciting opportunity.