Deputy Store Manager

Starbucks EMEA; Kingston upon Thames; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

28 days holiday a year (including Bank

Free drinks and one item of food on-sh

Store bonus programme

Bean stock options for partners

Comprehensive training and access to**

30% partner discounts on food/bev/mer

Perks at Work discounts

Life assurance

Employee Assistance Programme

Recognition schemes and awards

Great long-term career opportunities

Job summary

Starbucks is seeking a Deputy Store Manager to partner with the Store Manager, co-leading daily operations and delivering outstanding commercial, operational and people results. You’ll be empowered with direct accountability for key business areas, from compliance to training and local marketing, and will step in as acting store manager when needed.

Ideal candidates have experience in leading a team in a fast-paced retail or hospitality setting, a growth mindset, and the ability to translate

Qualifications

• Proven experience leading a team in fast-paced retail/hospitality.
• Strong customer service and communication skills.
• Ability to translate metrics into action and manage multiple priorities.

Responsibilities

• Co-lead store alongside the Store Manager to drive commercial and operational results.
• Own business areas such as compliance, training, and local marketing.
• Lead the store leadership team with clear roles and accountability.
• Forecast staffing needs and participate in recruitment and selection.
• Oversee partner training and ensure onboarding is effective.
• Act as store manager during absences with full accountability.
• Monitor KPIs and implement action plans based on performance trends.
• Drive cost control and profitability through resource planning.

Skills

People leadership

Retail operations

Customer focus

Team development

Job description

We're looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.

We've got an exciting opportunity for you to join us as a deputy store manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. As a deputy store manager you'll partner with your store manager to co-lead the store and deliver outstanding commercial, operational and people results. You'll be empowered with direct accountability for specific business areas, from compliance to training to commercial performance and lead the store in the absence of the store manager.

To be successful in the role, you'll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You'll champion our mission and values to create our Starbucks experience for our customers and partners. You'll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We're looking for leaders with a growth mindset and an appetite for growing your leadership career.

About

The best part about this role is that no two days are ever the same! As an assistant manager, working in one of our dynamic stores, alongside your store leadership team, you'll be setting the example and leading from the front with on shift. A typical day could include:

• Co-leading the store to achieve financial targets, customer satisfaction scores, and operational excellence


• Owning business areas which could include compliance, labour management or local marketing


• Leading the store leadership team, ensuring clarity of roles and accountability for results


• Forecasting future staffing needs, participating in recruitment and selection


• Owning the store partner training; ensuring all partners have completed required training and are set up for success


• Acting as the store manager when required, including full operational and partner accountability


• Monitoring store KPIs, analysing performance trends, and implementing action plans


• Driving cost control and profitability through effective resource planning and waste management


• Closing both standards and opportunity gaps using the store action plan


• Ensuring consistent delivery of brand and operational standards


• Maintaining compliance with health & safety, food safety and security standards which include conducting and recording due diligence checks

Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays.

All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

In return, we'll offer you a competitive starting salary and benefits that include:

• 28 days holiday a year (including Bank Holidays)


• Free drinks and one item of food when you're on shift


• Our store bonus program


• Bean stock options for all partners (own part of Starbucks!)


• Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)


• A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise


• Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform


• Life assurance


• Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)


• A free 24/7 Employee Assistance Programme available to you and your family


• Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners


• Great long-term career opportunities in store and support center

So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.

What is our process?

Application > CV review > first stage interview > second stage interview > offer and onboarding.

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.

Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there's always room for one more.