Deputy Store Manager

Starbucks Coffee Company; Hampton; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

28 days holiday

Free drinks and food on shift

Store bonus program

Bean stock options

Comprehensive training

Starbucks Global Academy

Staff discounts

Employee assistance programme

Job summary

Starbucks Coffee Company in the United Kingdom is looking for a deputy store manager to partner with the store manager to co-lead the store and deliver outstanding commercial, operational and people results. You’ll be empowered with direct accountability for specific business areas, from compliance to training to commercial performance and lead the store in the absence of the store manager.

You’ll lead from the front on shift, oversee staffing, training and recruitment, monitor KPIs and drive

Qualifications

• Previous experience in leading a team in a dynamic, fast-paced retail or hospitality environment.
• Ability to translate metrics into actions and manage both people and operational priorities.
• Growth mindset with ambition to develop leadership careers within Starbucks.

Responsibilities

• Co-leading the store to achieve financial targets, customer satisfaction scores and operational excellence.
• Owning business areas such as compliance, labour management or local marketing.
• Leading the store leadership team with clear roles and accountability.
• Forecasting staffing needs and participating in recruitment and selection.
• Owning partner training and ensuring required trainings are completed.
• Acting as store manager when required with full operational and partner accountability.
• Monitoring KPIs, analyzing trends and implementing action plans.
• Driving cost control and profitability through resource planning and waste management.
• Ensuring brand and operational standards and health & safety compliance.

Skills

Leadership

People management

Customer service

Retail experience

Job description

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.We’ve got an exciting opportunity for you to join us as a deputy store manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. As a deputy store manager you’ll partner with your store manager to co-lead the store and deliver outstanding commercial, operational and people results. You’ll be empowered with direct accountability for specific business areas, from compliance to training to commercial performance and lead the store in the absence of the store manager.To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.The best part about this role is that no two days are ever the same! As an assistant manager, working in one of our dynamic stores, alongside your store leadership team, you’ll be setting the example and leading from the front with on shift. A typical day could include:Co-leading the store to achieve financial targets, customer satisfaction scores, and operational excellenceOwning business areas which could include compliance, labour management or local marketingLeading the store leadership team, ensuring clarity of roles and accountability for resultsForecasting future staffing needs, participating in recruitment and selectionOwning the store partner training; ensuring all partners have completed required training and are set up for successActing as the store manager when required, including full operational and partner accountabilityMonitoring store KPIs, analysing performance trends, and implementing action plansDriving cost control and profitability through effective resource planning and waste managementClosing both standards and opportunity gaps using the store action planEnsuring consistent delivery of brand and operational standardsMaintaining compliance with health & safety, food safety and security standards which include conducting and recording due diligence checksGiven the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays.All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.In return, we’ll offer you a competitive starting salary and benefits that include:28 days holiday a year (including Bank Holidays)Free drinks and one item of food when you’re on shiftOur store bonus programBean stock options for all partners (own part of Starbucks!)Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandiseDiscounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platformLife assuranceHome Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)A free 24/7 Employee Assistance Programme available to you and your familyRecognition schemes and monetary awards for long service, WOWing customers and your fellow PartnersGreat long-term career opportunities in store and support centerSo, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.What is our process?Application > CV review > first stage interview > second stage interview > offer and onboarding.Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more.