Deputy Store Manager

Vets for Pets; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading pet care business as Deputy Manager in Waltham Abbey. Lead daily operations, inspire your team, and ensure excellent customer service. With comprehensive training and benefits including paid leave and colleague discounts, it’s an exciting opportunity for a management professional passionate about pets.

Benefits

28 days paid leave, rising to 33 after 2 years

Your birthday off

Life assurance worth 4x your annual salary

4% company pension contribution

Colleague discounts (20% off Pets at Home, 30% off own-brand products)

Qualifications

• At least 1 year of management experience in a retail environment.
• Flexible to work a 7-day shift pattern, including weekends.
• Commitment to 6 months of training.

Responsibilities

• Inspire and lead the team to create a customer-focused environment.
• Drive sales performance and achieve key KPIs.
• Oversee store operations, including recruitment and compliance.

Skills

Communication

Leadership

Sales Performance

Job description

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Deputy Manager – Waltham Abbey – 39 Hours

Who are we?
We’re Pets at Home, one of the UK’s leading pet care businesses. If you’re passionate about pets, you’ll love our Pet Care Centres, which include everything from pet products and grooming salons to Vets for Pets practices. Our centres are hubs of the community, bringing people together to help local pet owners provide the best care for their companions.

What’s the role?
We’re looking for aDeputy Managerto join our team in Waltham Abbey. As the Deputy Store Manager, you’ll work closely with the Store Manager to oversee the store’s day-to-day operations and ensure the best possible experience for our customers and their pets.

When the Store Manager is unavailable, you’ll take full responsibility for the store, leading the team and managing all aspects of the business, from recruitment and performance management to stock control and maintaining our high standards.

Your key responsibilities will include:

• Inspiring and leading your team to create a fun, engaging, and customer-focused environment.
• Driving sales performance and achieving key KPIs.
• Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
• Acting as Duty Manager when the Store Manager is unavailable.
• Leading by example and contributing to the store’s overall success.

We’ll provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets.

Who are we looking for?
We’d love to hear from you if you:

• Have at least1 year of management experiencein a retail environment.
• Are passionate about retail and delivering exceptional results.
• Are flexible to work a7-day shift pattern, including weekends and bank holidays.
• Have excellent communication and leadership skills to engage and inspire your team.
• Are ready to commit to6 months of training, covering customer service, health and safety, and pet care.

About our Pet Care Centre

[insert bespoke paragraph]

We reward our management team with a comprehensive package designed to support your well-being, including:

• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• Your birthday offto celebrate in style.
• Life assuranceworth 4x your annual salary.
• A4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.

Click to read our Values & Behaviours

Click for more details and other benefits

Join Us!

Pets just see people—they don’t discriminate, and neither do we.We celebrate the diversity of our colleagues and encourage you to be yourself. Even if your skills don’t perfectly align, your unique contribution through your values and behaviours could make you a great fit for our team.