Deputy Store Manager

Pets at Home; Bridgend; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading pet care company in Bridgend is seeking a Deputy Store Manager to lead a team and ensure exceptional customer experience. The ideal candidate will have management experience in retail, excellent communication skills, and a passion for pets. This role offers training, an annual bonus, and various employee benefits, including generous paid leave and discounts.

Benefits

Annual bonus opportunities

28 days paid leave, rising to 33 after 2 years

Birthday off

Life assurance worth 4x salary

4% company pension contribution

Colleague discounts, including 20% off Pets at Home

Qualifications

• Previous management experience in a retail environment.
• Passionate about retail and delivering exceptional results.
• Flexible to work shifts.
• Excellent communication and leadership skills to engage and inspire your team.
• Able to commit to a robust training schedule.

Responsibilities

• Inspiring your team to deliver a fun, friendly, and engaging environment for customers and their pets.
• Driving performance by hitting sales targets and delivering key KPIs.
• Taking ownership of recruitment, training, stock control, and store standards.
• Leading from the front, setting the tone for a customer-first culture.

Skills

Management experience

Excellent communication

Leadership skills

Flexibility

Job description

Join Our Team as Deputy Store Manager – Bridgend

Are you a natural leader with a passion for people, pets, and retail? We’re looking for a Deputy Store Manager to help lead our fantastic team in Bridgend. In this key role, you’ll work side by side with the Store Manager to deliver an outstanding customer experience and keep our store running smoothly every day.

When the Store Manager is away, you’ll step confidently into the lead Store managing the team, driving performance, and ensuring every aspect of the store is at its best, from staffing and stock to service and standards.

What You’ll Be Doing:

• Inspiring your team to deliver a fun, friendly, and engaging environment for customers and their pets.
• Driving performance by hitting sales targets and delivering key KPIs.
• Taking ownership of recruitment, training, stock control, and store standards.
• Leading from the front, setting the tone and pace for a high-performing, customer-first culture.

Why Join Us?

We believe in investing in our people. You’ll receive full training and development to build your skills and confidence so you can provide the very best care for our customers and their pets. Whether you’re stepping up or stepping in, we’ll support you every step of the way.

Who are we looking for?

• Previous management experience in a retail environment.
• Passionate about retail and delivering exceptional results.
• Flexible to work shifts
• Excellent communication and leadership skills to engage and inspire your team.
• Able to commit to a robust training schedule, covering customer service, health and safety, and pet care.

Benefits:

• Annual bonus opportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• Your birthday off to celebrate in style.
• Life assurance worth 4x your annual salary.
• A 4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products.

We’re Pets at Home, one of the UK’s leading pet care businesses. If you’re passionate about pets, you’ll love our Pet Care Centres, which include everything from pet products and grooming salons to Vets for Pets practices. Our centres are hubs of the community, bringing people together to help local pet owners provide the best care for their companions.

Ready to take the next step in your retail career? Come and grow with us in Bridgend!

Pets just see people they don’t discriminate, and neither do we. We celebrate the diversity of our colleagues and encourage you to be yourself. Even if your skills don’t perfectly align, your unique contribution through your values and behaviours could make you a great fit for our team.