Deputy Service Manager (Days and Nights)

Social Interest Group; Croydon; On-site; GBP 31,000; Full time

Job summary

An established industry player is seeking a passionate Deputy Service Manager to lead a dedicated team in providing exceptional support to individuals with mental health challenges. This role involves overseeing a 24-hour service, ensuring effective leadership, and fostering a psychologically informed environment. The ideal candidate will have a strong background in mental health, excellent team management skills, and the ability to work flexibly across multiple sites. Join a mission-driven organization committed to empowering marginalized individuals and enhancing their quality of life through innovative support and care.

Benefits

25 days annual leave

Training and Development

Employee Assistance Programme

Reflective Practice Sessions

Life Assurance Scheme

Cycle-to-work scheme

Annual Staff Awards

Blue Light Discount Card

Qualifications

• Experience working with individuals with mental health challenges.
• Proven ability to lead teams and achieve service KPIs.

Responsibilities

• Provide leadership and support to a team of night staff.
• Ensure quality service delivery in line with contractual requirements.

Skills

Leadership

Mental Health Support

Risk Management

Team Management

IT Proficiency

Flexibility

Education

Relevant Degree or Equivalent Experience

Tools

Microsoft Office

Case Management Systems

Job description

Deputy Service Manager (Days and Nights)

Croydon, Greater London, England
CR0

Job Title: Deputy Service Manager

Location: In Service based in Croydon, CR0 1EB. You will be required to work across multiple services within the area.

Salary: £30,200

Shift Pattern: 37.5 hours per week Monday to Sunday, working across a rota which will include day and night shifts as we provide a 24-hour service.

About the role

We are looking for a Deputy Service Manager to join our team based in Croydon, providing leadership and line management to a team of night staff which is around 10 people in total. You will provide support and supervision sessions at night, and general leadership to the team so they feel empowered to be productive and perform well within their roles. You will further ensure a quality service is delivered in line with our contractual requirements to the residents. You will be responsible for creating a psychologically informed environment (PIE) with person-centred support during all hours. You will work closely with the day teams to ensure a smooth handover from the day to night.

This service is a Forensic Mental Health provision for 27 people across 4 sites in Croydon. For your own personal safety, you will require access to your own transport as you will need to travel between our 4 sites during the night shift to provide managerial support to the teams. The teams support our residents with person-centred support, to empower them to overcome their personal barriers with their mental health, to have greater independence and fulfilled living. The service is responsible for holding various activities, group sessions, and one-to-one support to enable residents to build their personal skills and experiences to achieve their goals.

The role includes:

• Line Management and Leadership, supporting your team by providing advice, guidance, and support throughout their employment lifecycle.
• Support the Service Manager in leading the day-to-day operational delivery of the service.
• Risk Management ownership, ensuring processes and policies are followed.
• Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed.
• Financial Management, including petty cash and budget management.
• Contract management and Internal auditing, admin, and general other duties as required.

About you

We are seeking a passionate, driven, and motivated colleague to lead this service in a trauma-informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly mental health, and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!

• Experience of working with people with mental health and complex backgrounds.
• Ability to lead a team to achieve service KPI's.
• Ability to provide advice, support, and guidance to a team on all aspects of the service such as resident-related enquiries which can include housing, mental health support, signposting.
• Ability to promote the service externally to enhance reputation in the area and with partner organisations.
• Willingness and ability to work flexibly to meet service needs.
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness, and within the criminal justice system.

What we offer

• 25 days (Full-time equivalent) annual leave, increasing with the length of service.
• Training and Development, including access to courses, upskilling, and progression plans.
• Employee Assistance Programme, including counselling.
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Eligibility to register with Blue Light Discount Card.
• Life Assurance Scheme.
• Cycle-to-work scheme.
• Annual Staff Awards.
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement, and resettlement.

We are committed to Equity, Diversity, and Inclusion (EDI). We value a