Deputy Service Manager

Hft; Coleford; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

33 days annual leave

Award-winning training & career dev

Wagestream pay options

Wellbeing support

Mobiles discounts & life cover

Family-friendly policies

Job summary

Hft, a leading social care provider, is seeking a Deputy Service Manager for Coleford to lead a team delivering person-centred support for adults with learning disabilities. You will work with the Service Manager across four flats, ensuring safe, respectful care and community integration.

You will guide staff, promote dignity and independence, and build strong relationships with families and external partners. DBS/background checks are required.

Qualifications

• Experience managing supported living services for learning disabled adults.
• Level 4 Lead Practitioner Diploma in Adult Care or Level 3 with development plan.
• Strong leadership and ability to mentor teams.
• Excellent communication and relationship-building skills.

Responsibilities

• Spend at least 20% of time on shift supporting the team and mentoring.
• Lead by example to promote kindness and person-centred values.
• Coordinate and oversee person-centred support across services.
• Keep services safe, compliant and focused on positive outcomes.
• Observe and provide constructive feedback for improvement.
• Develop and support team members to build confidence and skills.
• Build relationships with families, carers, partners and external agencies.
• Support Service Manager and participate in on-call rota and other services as needed.

Skills

People leadership

Communication

Relationship building

Proactive/problem solving

Education

Level 4 Lead Practitioner Diploma in Adult Care

Level 3 diploma (with apprenticeship development plan)

Job description

Lead with Purpose. Inspire Independence.

At Hft, a leading Social Care provider, we stand alongside learning-disabled adults, empowering them to live life their way. As a Deputy Service Manager, you’ll work closely with the Service Manager to create supported living services that provide genuine choice, independence, and opportunities to achieve goals.

You’ll lead and inspire your team to deliver safe, inclusive, and person-centred support, turning everyday moments into experiences that bring dignity, skill-building, and belonging. Your leadership will have a direct, positive impact on the lives of the people we support. We support four young males at this complex service in Coleford, living in four self-contained flats with access to a lovely shared garden. Each individual has access to their own vehicle and they enjoy getting out and about with their support team.

What you'll be doing

• Spend at least 20% of your time on shift, supporting your team, role-modelling great practice, and mentoring colleagues
• Lead by example, promoting kindness, respect, and person-centred values in everyday practice
• Coordinate and oversee person-centred support across multiple services, ensuring consistency and quality
• Keep services safe, compliant, and focused on positive outcomes for the people we support
• Observe and support your team’s practice, offering constructive feedback and guidance for continuous improvement
• Encourage and develop your team, helping them grow in confidence, skills, and expertise
• Build open, trusting relationships with families, carers, partners, and external agencies
• Support your Service Manager by stepping in when needed, ensuring services run smoothly and consistently
• Take part in the on-call duty manager rota and occasionally support in other services, helping the wider team as needed

Who You Are

• Experience managing supported living services for learning disabled adults
• A Level 4 Lead Practitioner Diploma in Adult Care or hold a Level 3 diploma and be willing to undertake this apprenticeship qualification within an agreed reasonable timescale as part of a development plan
• Strong leadership skills that inspire and develop your team
• A proactive, solution-focused approach to delivering excellent services
• Excellent communication and relationship-building skills

Life at Hft

Joining Hft means becoming part of a team that believes every learning disabled adult should have the opportunity to live life their way. We’re a social care provider with a clear focus on the people we support, and we’re committed to delivering high-quality, sustainable services.

In this role, your leadership will directly influence how people achieve their goals, build independence, and engage with their communities. You’ll be part of a warm, inclusive environment where your guidance helps teams grow, take initiative, and deliver experiences that truly matter.

Our values guide everything we do: we’re kind and compassionate, inclusive, positive, and solution-focused, with a clear vision for the best possible life for everyone we work alongside.

What We Offer

• A role with real impact, where your leadership empowers others
• A warm, supportive, and inclusive team culture.
• A role with real impact, where your work empowers others.
• 33 days’ annual leave (including bank holidays)
• Access to award-winning training and career development
• Flexible pay options via Wagestream
• Wellbeing support including Digital GP, counselling, and mental health services
• Discounts on mobiles, life assurance, and referral rewards
• Family-friendly policies and return-to-work bonuses

Stand alongside learning disabled adults as they live life their way.

Accessibility: We believe everyone should have the support they need to succeed. If you require any reasonable adjustments during the application process or in the role itself, Hft - proudly a Disability Confident Employer - is committed to ensuring disabled people can apply, succeed, and thrive with us.

Background checks: We’re committed to keeping the people we support safe, so this role requires a satisfactory DBS and background checks. Don’t worry; we’ll guide you through the process