Deputy Risk and Governance Manager

North West Borough Healthcare NHS Foundation Trust; Warrington; On-site; GBP 50,000 - 70,000; Full time

Job summary

Mersey Care NHS Foundation Trust is seeking an experienced governance and risk manager to lead risk and incident management across the division. You will develop policies, oversee risk register, and advise clinical teams and governance groups.

The post requires MSc level knowledge, extensive NHS risk governance experience, and strong data analysis skills. Flexible working may be considered; you will work with the patient safety team to deliver a robust governance model.

Qualifications

• Masters level or equivalent experience in risk/governance.
• Experience advising staff at multiple levels in NHS organisations.
• Knowledge of PSIRF and incident management frameworks.
• Ability to produce concise reports and governance summaries.

Responsibilities

• Produce risk and governance reports for divisional and organisational meetings.
• Oversee risk register maintenance and escalation of serious incidents.
• Lead on training for risk/governance and support staff in investigations.

Skills

Communication skills

Analytical skills

Risk management

Governance knowledge

Education

Masters level or equivalent

Tools

Radar

Datix

Ulysses

PowerPoint

Excel

Job description

Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.

Using AI to support your application

AI can be a useful tool to support the preparation of your application. However, all information submitted must be accurate, truthful and reflect your own skills, experience and achievements. Applications should include personal examples demonstrating how you meet the person specification. Applications that appear mostly or fully generated by AI, without clear personal examples linked to the person specification, may be rejected.

Identity verification

Candidates attending interview will be required to provide original photographic identification where available. Where suitable photographic identification is not available, a photograph will be taken at interview for identity verification purposes. Successful candidates will also be required to complete digital identity and right to work checks via TrustID, including facial recognition and image matching technology, to verify their identity throughout the recruitment and onboarding process. Identity verification will also be undertaken on the first day of employment in line with NHS employment check requirements.

Job overview

Responsible for all aspects of management in the following areas, including training and policy/procedure development to ensure compliance for Patient Safety risk management, and incident reporting. To provide an expert resource to clinical teams, managers and governance/quality groups in the planning, design and implementation of risk and governance initiatives. To deputies for the Assistant Director of Governance and Compliance and to lead on specific areas of work as delegated by them. To manage all risks associated with the Division including adverse events and risk management. To ensure delivery of designated areas incorporating establishment of systems and processes. To work closely with operational and clinical teams and governance/quality teams to coordinate and deliverer a robust governance model that supports the delivery of high quality, safe and effective patient care across the Trust.

Main duties of the job

The post holder will ensure the delivery of the risk/incident management quality strategy within the designated area incorporating establishment of systems and processes. The post holder will support the Assistant Director of Governance and Compliance Risk and operational leads, in the management of all risks associated with the Division including adverse events, serious incidents and risk management and act as a key member of the patient safety team supporting the business and service delivery of the division/Trust.

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Detailed job description and main responsibilities

Produce risk reports to support divisional and organisational meetings / groups/ sub committees risk reporting. Ensure there are structures and systematic processes for the assessment, analysis, prioritisation and control of clinical risks. Ensure systems and systems are in place to manage, maintain and update the risk register. To oversee implementation and monitoring of risk register, and co-ordinate timely responses to the Central Alerting System. Provide expert advice on risk management principles. Oversee and implement an annual programme of essential risk/governance training for all staff and managers. To be the point of contact for reporting serious incidents - acting as the hub for internal reporting. Support oversight coordination of investigations of serious incidents in line with PSIRF Framework. Ensure that lessons are learned by ensuring that mitigating actions as the result of incidents are recorded, maintained and implemented.

Person specification

Qualifications

Essential criteria

• Educated to Masters Level or equivalent experience
• Extensive experience in risk/governance arena

Desirable criteria

• Clinical or risk management qualification

Knowledge/Experience

Essential criteria

• Evidence of involvement in risk management leadership issues
• Experience of advising and liaising with staff at all levels of the organisation, and externally to the organisation
• Involvement in project management
• Evidence of carrying out production/collation and review of complex incident and risk management intelligence
• Knowledge of PSIRF
• Evidence of writing strategies, policies/procedures/ guidelines
• Evidence of report writing ability to produce high quality comprehensive reports to Locality management level
• Ability to analyse and condense highly complex information to produce concise briefings and summaries
• Experience of working with various clinical teams and staff
• Knowledge and experience in clinical audit
• Experience of providing and receiving highly complex, confidential and sensitive information
• Highly developed specialist knowledge of a range of work procedures and practices in relation to governance, underpinned by theoretical knowledge and relevant practical experience gained through study to MSc level (e.g., risk/incident management in healthcare) and specialist training such as Advancing Quality Alliance (AQuA) Quality Improvement Practitioner accreditation or equivalent experience 3 years of gaining and demonstrating knowledge through on the job training in an NHS environment of practice and procedures for the fields of risk and incident management, with quality improvement/change management assurance

Desirable criteria

• Proven track record of performance improvement
• Track record of leading and facilitating change

Skills

Essential criteria

• Excellent communication, analytical, interpretive and conflict management skills
• Experience in risk management / governance
• Knowledge of computer skills for use of PowerPoint presentations, reports statistical analysis e.g. PowerPoint, Excel and work programmes
• Working knowledge of IT systems and skills, including Word, PowerPoint, Excel and incident and risk management systems (e.g. Radar, Datix, Ulysses etc.)
• Excellent negotiating, influencing and interpersonal skills and an ability to communicate with staff and managers at all levels within and outside the Trust
• Evidence of collaborative working across a wider health/social care economy
• Experience in dealing with complex and sensitive issues
• Ability to make decisions and implement changes, following detailed analysis and interpretation of data and statistics
• Effective organisation skills
• Effective decision maker
• Good presentation skills and ability to present complex and sensitive information to managers where there may be barriers to acceptance
• Ability to understand a broad range of complex information quickly and make decisions where opinions differ/no obvious solution
• Ability to remain calm and professional in difficult and challenging situations
• Ability to prioritise, schedule and co-ordinate activities to meet deadlines

Values

Essential criteria

• Continuous improvement - committed to making improvements to our services for the benefit of all.
• Accountability - taking ownership to anticipate, develop and deliver high quality care.
• Respect - how we treat others in an inclusive and supportive way.
• Enthusiasm - demonstrate our passion and pride for what we do and how we do it.
• Support - actively supporting others with compassion and courage.