Deputy Practice Manager - Morlais Medical Practice

NHS; Merthyr Tydfil; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prominent GP surgery in Merthyr Tydfil is seeking a Governance and Quality Manager to lead clinical governance and ensure compliance. The ideal candidate will have experience in healthcare governance and a strong understanding of NHS frameworks. This role offers opportunities for professional development and making a meaningful impact on patient care and safety.

Benefits

Opportunities for professional development

NHS pension eligibility

Supportive working environment

Qualifications

• Experience in governance, risk management or compliance in healthcare.
• Strong knowledge of NHS frameworks and clinical audit cycles.
• Confident communicator across clinical and administrative teams.

Responsibilities

• Lead on clinical governance, risk management, policy development, and quality assurance.
• Ensure compliance with Unified Contract and regulatory requirements.
• Coordinate incident reporting, complaints, and significant event audits.

Skills

Governance

Risk management

Compliance

Communication

Education

Degree level education or equivalent

Job description

Are you passionate about improving patient care through robust governance and quality systems? Do you thrive on driving excellence, compliance, and continuous improvement? If so, Morlais Medical Practice wants to hear from you.

Morlais Medical Practice is a long-established, forward-thinking GP surgery based in the heart of Merthyr Tydfil, committed to delivering outstanding primary care to our diverse local community. With a dynamic and supportive team of clinicians and administrative staff, we strive to maintain the highest standards of clinical safety, governance, and patient experience. We're proud of our collaborative ethos, innovative approach, and our deep-rooted connection with the local community. We believe in empowering our staff to lead change, contribute ideas, and grow professionally.

Main duties of the job

We're looking for a Governance and Quality Manager to lead on clinical governance, risk management, policy development, and quality assurance. This is a vital role that ensures the safe, effective, and compliant operation of the practice.

You will be central to:

• Ensuring we meet Unified Contract standards and other regulatory requirements
• Coordinating incident reporting, complaints, and significant event audits
• Developing and reviewing clinical and non-clinical policies
• Leading quality improvement and patient safety initiatives
• Supporting the preparation and delivery of inspections and external reviews

About us

We are one of the largest GP practices in Wales serving over 25,500 patients across three sites. We have a great team of 7 partners, 10 salaried GPs, 6 nurses, 4 HCAs and a clinical pharmacist. We have first contact physio every day.

Job responsibilities

The successful candidate will have experience in governance, risk management or compliance ideally in healthcare and a strong working knowledge of NHS frameworks, and clinical audit cycles. You'll be a great communicator, confident working across clinical and administrative teams, and capable of translating complex requirements into practical actions.

What we offer

A supportive and innovative working environment

• Opportunities for professional development and leadership growth
• A chance to make a meaningful impact on patient care and safety
• NHS pension eligibility

Person Specification

Qualifications

• Educated to Degree level or equivalent

Experience

• Dealing with complaints and compliance
• Working in Primary Care
• Dealing with complaints

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For an informal discussion, please contact Sarah Simpson Practice Manager - [e-mail]