Deputy Practice Manager (Full time or Part time)

NHS; Liverpool; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading healthcare practice in Liverpool is seeking a Deputy Practice Manager to oversee operations and support clinical staff. The role involves HR, IT management, and compliance with healthcare standards. Candidates should possess a degree and management experience in a healthcare setting.

Qualifications

• Experience in management within healthcare or similar organization.
• Strong HR and IT skills.
• Leadership experience in multidisciplinary teams.

Responsibilities

• Support day-to-day practice operations and management.
• Overall responsibility for HR management including recruitment and training.
• Assist with finance, pensions, and payroll management.

Skills

Knowledge of GDPR

Patient confidentiality

Clinical governance

Management experience

Team management

HR knowledge

IT skills

Organizational skills

Education

Degree or equivalent experience

Professional qualification in HR, IT, or related field

Tools

Microsoft Office

Clinical operating systems

Job description

Deputy Practice Manager (Full time or Part time)

Key responsibilities as a Deputy Practice Manager

• Support day-to-day practice operations and management.
• Overall responsibility for HR including management of staff annual leave, sickness records, recruitment, induction, appraisals, training, disciplinary meetings.
• Assist and support in IT management, including clinical system setup, running searches, website updates, cloud telephony, and messaging systems.
• Assist the practice manager with finance, pensions, and payroll.
• Manage clinical and administrative staff rotas, appointments, and leave.
• Coordinate medical trainees and student placements.
• Contribute to quality improvement projects and audits.
• Handle patient complaints and provide resolutions.
• Support information governance, GDPR compliance, and IT system oversight.
• Deputise for the Practice Manager as required.
• Perform any other duties as required.

Main duties of the job

Main areas include:

• HR
• IT
• Operations and management
• Finance and payroll
• Stock and supplies management
• Change management

About us

Mere Lane Group Practice is located in Anfield, Liverpool, serving approximately 8,500 patients. It is part of the Anfield and Everton Network (PCN).

We are a growing and friendly practice supported by permanent and long-term locum GPs, Advanced Nurse Practitioners, Clinical Pharmacists, Paramedics, Practice Nurses, Occupational Therapists, Dieticians, Healthcare Assistants, and Administrative staff.

We are committed to patient care and staff excellence, always seeking improvement through patient-focused and efficient decision-making.

Job responsibilities

The role involves overseeing practice operations, supporting clinical staff, providing leadership and training, ensuring policy adherence, and supporting compliance with standards such as CQC and QOF.

• Oversee patient navigation and practice operations.
• Work with clinical staff for smooth practice functioning.
• Provide leadership, training, and ensure data quality adherence.
• Ensure compliance with policies and statutory requirements.
• Support project work and manage key systems such as payroll, pensions, accounts, and health and safety.
• Become familiar with clinical systems and quality standards.
• Conduct annual staff appraisals.
• Assist with CQC compliance, QOF, and GP specifications.
• Maintain practice procedures manuals and protocols.
• Manage patient complaints and significant events databases.
• Identify trends and develop solutions for risk reduction.
• Act as contact for external stakeholders in the absence of the Practice Manager.
• Promote quality, confidentiality, collaboration, and ongoing improvement.
• Review and update Business Continuity Plans annually.
• Complete mandatory declarations and returns (e.g., IG, complaints, workforce data).
• Other personal tasks include supporting Practice Manager workload, responding to information requests, and assisting with administration during absences.

Person Specification

Additional Criteria

• Knowledge of GDPR, patient confidentiality, and clinical governance.
• Proficiency with Microsoft Office and clinical operating systems.
• Understanding of NHS, primary, and secondary care services.
• Experience in staff training and process review.

Qualifications

• Degree or equivalent experience.
• Professional qualification in HR, IT, or related field.

Experience

• Management experience in healthcare or similar organization.
• Team management, HR, and employment law knowledge.
• Self-motivated, judgment, and organizational skills.
• Strong HR and IT skills.
• Flexible management style and solution-focused approach.
• Leadership experience in multidisciplinary teams.
• Experience in primary care setting and strategic planning.

Disclosure and Barring Service Check

This position requires a DBS check in accordance with the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, with disclosures made to the DBS.