Deputy Practice Manager

NHS; Wales; On-site; GBP 40,000; Full time

Job summary

A forward-thinking GP practice in Wales is seeking a Deputy Practice Manager to support the operational excellence and lead the team through changes. The ideal candidate will possess strong leadership skills and a commitment to continuous improvement. They will manage day-to-day operations and ensure high standards of patient care and staff engagement in a supportive environment.

Benefits

NHS pension contributions

Supportive work environment

Opportunities for professional development

Flexible working hours

Qualifications

• Previous experience of motivating and managing a team.
• Leadership skills in addition to Management skills.
• Experience in customer service and complaints resolution.

Responsibilities

• Support the smooth and efficient running of the practice.
• Lead and motivate teams through service improvement.
• Manage day-to-day operations ensuring high-quality services.

Skills

Strong and effective communicator

Inspiring leadership

Self-directed

Resilience

Prioritisation

Education

GCSE grade A to C in English and Maths

HR training, qualification or practical experience

Tools

EMIS clinical system

Job description

Alyn Family Doctors is a high-achieving, forward-thinking GP practice with a strong sense of community and a commitment to continuous improvement. We are proud to provide high-quality, patient-centred care across our sites, supported by a dedicated and skilled multidisciplinary team.

As a practice, we are innovative and progressive, always looking for new ways to enhance our services, support our staff, and improve patient outcomes. We are now seeking a Deputy Practice Manager to join our leadership team and play a key role in driving operational excellence and leading our team through change.

Why Join Us

• Forward-Thinking Practice: Were not afraid to try new things. Youll join a team that embraces innovation and values fresh ideas to improve how we work and the care we deliver.
• Strong Community Ethos: Were a close-knit team that looks after each other and our patients. Youll be part of a supportive environment where collaboration and compassion come first.
• Opportunity to Lead Change: This is a hands-on leadership role where youll guide, motivate, and support our team through change shaping the way we do things for the better.
• High Achieving & Ambitious: Were proud of our track record for excellence, continuous improvement, and commitment to providing the highest standards of patient care.

This role is advertised at 0.6FTE but more hours may be available by negotiation for the successful candidate. Please indicate this in your submission.Interviews: Thursday 6th November

Main duties of the job

Working closely with the Practice Manager and Partners, the Deputy Practice Manager will support the smooth and efficient running of the practice, ensuring high standards of service delivery and staff engagement.

This is an exciting opportunity for an experienced, motivated individual who enjoys working collaboratively and leading others through periods of development and change.

Key responsibilities include:

Supporting the Practice Manager with operational and strategic leadership

Leading and motivating teams through service improvement

Managing day-to-day operations to ensure high-quality, safe, and efficient services

Contributing to the development and implementation of practice policies and procedures

Supporting staff training, development, and wellbeing

Assisting with performance monitoring, reporting, and compliance with NHS standards

About us

We are along-established group of family doctors working in partnership in the villagesof Llay and Rossett. The practice has approximately 12,900 patients on itslist, served by a team of 7 GP partners and 1 non-clinical partner and a teamof associated healthcare professionals.

Theadministration team is the engine room of the practice and keeps everythingrunning smoothly. There are sixteen members of the team, including the Deputy Practice Manager and four Supervisors; all work a variety ofshift patterns.

We pride ourselves on maintaining a friendly work environment.It's very busy, and can be pressured, but there's always tea and biscuits on handand often cake! Staff run a book swap club and regular staff socials andevents. We think it's genuinely a nice place to work where you will feelsupported and respected.

Previous NHS experience is not necessary for this role. What is required is strong experience in leadership and staff management, with a willingness to learn and get stuck in.You will bepart of the huge bureaucratic machine that is the NHS, which can befrustrating, but immensely rewarding when you can help navigate a patientthrough it.

Job responsibilities

The Deputy Practice Manager will report to the Practice Manager and is responsible for the smooth daily running of the practice, operationally with a people bias.

The Deputy Practice Manager will have line management responsibility for reception and administrative supervisors and will work closely with the Practice Manager and other departmental leads to oversee the Practices daily operations, staffing requirements and issues, and the implementation of policies and procedures.

The Deputy Practice Manager must develop a strong sense of team spirit, commitment and enthusiasm through supporting all staff, exhibiting consistency, fairness, probity and integrity at all times.

MAIN DUTIES AND RESPONSIBILITIES

Staff Management

• Ensure that new policies and procedures developed by the practice are implemented within the team effectively
• Plan and ensure effective processes for the management of absence within the team and ensure process is followed through with all welfare checks completed
• Ensure the practices HR records are kept up to date, logging all absences and overseeing leave requests.
• Identify the ongoing training and education needs of the team and arrange appropriate training
• Lead the recruitment, induction, training, 1-2-1, appraisal and, if required, disciplinary processes for the administration team with the Practice Manager
• Talent planning for succession and future structure of the team
• Support the team by being competent and their roles and understanding their requirements

Administration of clinical programme

• Work within the Practice Management team to ensure that the specifications of Local, National and Designated Enhanced Services are met
• Working with the administration and reception supervisors to ensure the correct coding of documentation within clinical records
• To log and investigate any incidents or significant events using the practice system.
• Build relationships with external partners e.g. Pharmacies, Audiology, CAMHs, Occupational Therapy, Locums and Social Prescribing services

IT and Estates

• Lead and operational responsibility for the practices IT, Health & Safety and Estates policies
• Responsibility for maintaining the practice Data Protection Impact Assessments and ensuring the practice is compliant with information governance

Patient communications

• Second line port-of-call for investigating and responding to patient concerns
• Ensure the team provides a warm and welcoming environment for patients

Other tasks

• Deputising for the Practice Manager
• Any other delegated duties appropriate to the post
• Fun at work

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Evidence of a commitment to continuing professional development
• HR training, qualification or practical experience

Aptitude and abilities

• Strong and effective communicator
• Inspiring leadership
• Self-directed, able to take initiative
• Resilience
• Willingness to challenge upwardly
• Ability to work at pace
• Ability to work under pressure
• Prioritisation
• Be able to demonstrate tact and diplomacy when working with others
• Ability to travel between sites in a timely manner
• Flexible approach to needs of the service
• Welsh-language skills are not required but welcome. Staff are supported to learn Welsh if they wish.

Experience

• Previous experience of motivating and managing a team
• Leadership skills in addition to Management skills
• Customer Service and complaints resolution
• Previous experience within healthcare, especially primary care
• Experience in EMIS clinical system, including searches

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£40,000 a yearPlus NHS pension contributions.