Deputy Practice Manager

Integrated Care System; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading GP practice in Leeds, serving a large patient population, is seeking a Deputy Practice Manager. This role involves ensuring smooth operations, leading non-clinical staff, and maintaining compliance with health and safety regulations. Candidates should possess significant experience in a GP setting and a strong aptitude for management and mentorship.

Benefits

Supportive working environment

Training and development opportunities

Qualifications

• Experience of working in a GP Practice is essential.
• Understanding of GMS contractual obligations is crucial.
• Experience with IT systems, especially S1, required.

Responsibilities

• Oversee practice protocols and ensure compliance with health and safety legislation.
• Support the Practice Manager in operational management and strategy.
• Maintain staff training and performance appraisal systems.

Skills

Leadership

Health and Safety Compliance

Mentoring

Workflow Management

Education

Experience in a GP Practice

Job description

Go back Ireland Wood & Horsforth Medical Practice

Deputy Practice Manager

The closing date is 08 August 2025

This role ensures the smooth, efficient, and safe running of thepractice on a day to basis, providing leadership and management for the non-clinicalstaff, and providing mentorship or training where required. Accountable for the management of the practice services,including health and safety, training, production and updating of office protocolsand procedures. Working with the partners and Practice Manager to ensure legaland contractual requirements are met, you will ensure that practice is runningeffectively.

Main duties of the job

Job Responsibilities:

Organisational

Developpractice protocols and procedures, review and update as required.

ImplementHealth & Safety policies and procedures and keep abreast of currentlegislation.

Supportthe Practice manager to implement any new contract changes to patientservices.

Maintainand review appointment capacity to ensure it meets demand.

Oversee staff induction andtraining and ensure that all staff are adequately trained to fulfil their role.

Support and mentor staff, both asindividuals and as team members.

Routinelymonitor and assess practice performance against patient access and demandmanagement targets.

Inconjunction with the Practice Manager maintain CQC Compliance.

Liaise with and support the Nurse Manager, Surgery Managers and PracticeManager to ensure the practice is running efficiently.

Support practice-based initiatives, AI projects and implementingchanges within the practice.

Finance

Support the Practice Manager in maintaining and producing payroll.

HR

Support the Practice Manager in the recruitment of staff.

Maintaining and monitoring staff sickness and holidays.

Have an overview and conduct staff appraisals.

About us

Ireland Wood & Horsforth Medical Practice is a thriving and well-respected GP practice in Leeds, serving the second largest patient population in the city of approximately 28,000 patients across two sites.

We strive to offer a friendly and supporting working environment in which our team are strongly encouraged to realise their full potential. We pride ourselves on being patient-centred with excellent access and highly value continuity of care. We work out of modern purpose-built premises within LS16 and LS18 areas of Leeds, as part of the Woodsley and Holt Park Primary Care Network.

Job responsibilities

Job Title: Deputy Practice Manager

Reports to: Practice Manager, GP Partners

Hours: Full time

Accountability

The Deputy Practice Manager will be accountable to the GP Partners and the Practice Manager for all areas of Operational and Service management.

Place of work

The post holder will be required to work at both Ireland Wood and New Croft Surgery.

Job Summary

This role ensures the smooth, efficient, and safe running of the practice on a day to basis, providing leadership and management for the non-clinical staff, and providing mentorship or training where required. Accountable for the management of the practice services, including health and safety, training, production and updating of office protocols and procedures. Working with the partners and Practice Manager to ensure legal and contractual requirements are met, you will ensure that practice is running effectively.

Job Responsibilities:

Organisational

• Develop practice protocols and procedures, review and update as required.
• Implement Health & Safety policies and procedures and keep abreast of current legislation.
• Support the Practice manager to implement any new contract changes to patient services.
• Maintain and review appointment capacity to ensure it meets demand.

Oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role.

Support and mentor staff, both as individuals and as team members.

• Routinely monitor and assess practice performance against patient access and demand management targets.
• In conjunction with the Practice Manager maintain CQC Compliance.

Liaise with and support the Nurse Manager, Surgery Managers and Practice Manager to ensure the practice is running efficiently.

Support practice-based initiatives, AI projects and implementing changes within the practice.

Patient services

• Ensure service development and delivery is in accordance with and complies to local and national guidelines, and meeting GMS contractual obligations.
• Maintain registration policies and monitor patient turnover and capitation.
• Oversee and/or develop repeat prescribing systems.
• Oversee and/or develop and manage an effective appointment system with support from the management team and partners.
• Develop, implement and run an effective complaints management system.
• Guide and support Surgery Managers to maximise patient satisfaction.
• Set targets and monitoring standards for data entry and data collection.

Finance

Support the Practice Manager in maintaining and producing payroll.

HR

Support the Practice Manager in the recruitment of staff.

Maintaining and monitoring staff sickness and holidays.

Have an overview and conduct staff appraisals.

IT/Information Governance

Experience and complete understanding of S1 is essential to the role.

Experience of AI systems in general practice for total triage and/or workflow as an example would be essential in role to ensure we are always up to date with any new systems or processes to provide the best care to our patients.

Oversee Subject Access requests/GDPR responsibilities

Work with the Caldicott Guardian to ensure that personal data is processed in accordance with the Caldicott Principles.

Co-ordinate with GP IT for any IT issues and act as point of contact for any staff requiring IT support

Maintain and complete the Information Governance Toolkit

Monitor the efficient production of medical and insurance reports, private letters and Subject Access Requests.

Health and Safety

The post-holder will implement, lead and manage on the full range of their own and others Health, Safety and Security as defined in the Practice Health and Safety Policy, the Practice Infection Control Policy and published procedures and legislation.

Support the Infection Prevention Lead to ensure all staff across the Practice adhere to their individual responsibilities for infection control and health and safety using a system of observation, audit, hazard identification, reporting and risk management.

Maintain an up-to-date knowledge of health and safety and infection control, statutory and best practice guidelines and ensure implementation across the business.

Ensure personal security systems with the workplace are adhered to across the practice.

Make effective use of training to update knowledge and skills and initiate and manage the training of others.

Other Duties

Contribute to the future development of the practice by communicating ideas/patient and staff needs to the Practice Manager/Partners.

Deputise for the Practice Manager in their absence.

Undertake any reasonable duties as required of the post.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

• The post-holder will participate in any training programme implemented by the Practice as part of this employment.
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect their work.
• Participate in audits.

Special requirements of the post

This job description represents an outline of the post and is not exhaustive; it provides an indication only of the scope and range of the duties to be undertaken. The post holder may be required to undertake other related duties not specifically mentioned above. The job description therefore is intended to be flexible and is subject to review and amendment following consultation between the post holder and line manager.

Person Specification

Experience

• Experience of working in a GP Practice is essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Ireland Wood & Horsforth Medical Practice