Deputy Overseas Visitors Manager

www.healthjobsuk.com - jobboard; Carlisle; On-site; GBP 29,000 - 37,000; Full time

Job description

Employer North Cumbria Integrated Care NHS Foundation Trust

Employer type NHS

Site Cumberland Infirmary

Town Carlisle

Salary £29,970 - £36,483 Pro Rata, Per Annum

Salary period Yearly

Closing 06/05/2025 23:59

Deputy Overseas Visitors Manager

NHS AfC: Band 5

Job overview

NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) TRUST

Deputy Overseas Visitors Manager, Band 5 - 37.5hrs per week - Cumberland Infirmary

The North Cumbria Integrated Care Overseas Team is in charge of identifying and charging overseas visitors who do not qualify for free NHS care under Department of Health regulations. An opportunity has arisen for a Deputy Overseas Visitors Manager to join our small team. The team provides comprehensive, effective, and confidential support to all patients in the Trust.

The post holder will oversee all correspondence, processing, and filing for overseas visitor patient casework, as well as ensuring accurate data recording to ensure the correct charging of all overseas patient activity in this varied and interesting role.

Main duties of the job

The main responsibilities for the role are:

• To implement the NHS Charging Regulations which cover the management of overseas visitors treated at this Trust as well as procedures relating to overseas visitors' income. You will ensure developments are in line with current and new legislation.
• To provide patients and staff with knowledge and guidance regarding overseas visitors' regulations.
• The post holder will be responsible for ensuring that all overseas visitors attending the hospital are identified, as well as identifying overseas visitors who are not eligible for free NHS treatment.
• The post holder will supervise a small team of staff and will be accountable for accurately recording, costing, and billing all overseas patient activity. This includes producing invoices for all overseas visitors' patients and being aware of various charging tariffs to maximise the Trust's income from overseas patients.

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

· Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

· If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:

• Junk Mail is checked regularly

Disclosure and Barring Service:

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction.

Person specification

Qualifications

• Educated to degree level or equivalent experience gained in a relevant discipline
• Overseas Visitors training

Experience

• Experience of dealing with a variety of people at different levels in a customer focused environment
• Conversant with all aspects of DHSC guidelines on overseas visitors
• Experience of working in an Overseas Visitors or Private patient team
• Experience of working with patients to deliver patient-focused approaches to people from diverse backgrounds.
• Experience of handling confidential data
• Experience of developing presentations and training
• NHS experience including experience of hospital / patient processes
• Use of hospital administration systems
• Experience of staff management and appraisals

Knowledge

• Demonstratable knowledge of Department of Health regulations and guidance relating to visitors fees and treatment regulations
• Judgements involving complex facts or situations, which require the analysis, interpretation and comparison of a range of options.
• Knowledge of UK law on overseas visitors

Skills and Aptitudes

• High level of analytical and judgement skills with the ability to analyse, assess and understand highly complex information.
• Excellent diplomacy skills and sympathetic approach to patients and visitors.
• Ability to communicate and liaise with a wide range of professionals at different levels within the organisation
• Responsible for policy and strategy implementation and for discrete policy or service development for a service or more than one area of activity.
• Ability to deal with overseas visitors who do not qualify for free NHS care and where necessary pursue payments for the use of services.

Personal Circumstances

• Systematic approach and the ability to manage a varied workload to tight deadlines and under pressure.
• Ability to demonstrate a flexible and highly organised approach with an eye for detail.
• Capable of remaining calm and professional in busy situations.

Other Requirements

• Able to consistently adopt behaviours that demonstrate a commitment to and understanding of the Trust's values.
• Team player with a focus on achievement of corporate goals.