Deputy Operations Manager - Northwest Area ( Derry Londonderry, Ballycastle, Magherafelt, Ballymena)

bidvestnoonan; Derry/Londonderry; On-site; GBP 34,000; Full time

Job summary

Bidvest Noonan is looking for a Deputy Operations Manager to oversee their Northwest Area, focusing on delivering exceptional support services. With a commitment to operational excellence and a people-first approach, this role involves managing relationships with clients while leading a dedicated team. The ideal candidate will have a proven supervisory background, excellent communication skills, and a passion for enhancing service delivery in a fast-paced environment.

Benefits

Company Vehicle

Company Phone

Company Laptop

Fuel card

Qualifications

• At least 2 years of supervisory/management experience in support services.
• Strong knowledge of delivering operational excellence in multi-site environments.

Responsibilities

• Manage a team of Regional Supervisors and oversee client contract operations.
• Ensure adherence to industry regulations and manage employee performance.

Skills

Operational excellence

Client relationship management

Team leadership

Knowledge of industry regulations

Innovation driving

Job description

Deputy Operations Manager - Northwest Area ( Derry Londonderry, Ballycastle, Magherafelt, Ballymena)

• Deputy Operations Manager - Northwest Area ( Derry Londonderry, Ballycastle, Magherafelt, Ballymena)

About The Role

Location: Northwest Area ( Derry Londonderry, Ballycastle, Magherafelt, Ballymena , Antrim, Carrickfergus etc)

Hours per week: 40 hours per week, Monday to Friday

Salary: £34,000 - Company Vehicle, Company Phone, Company Laptop, Fuel card.

Right to work requirements

• 5 year work history
• 5 year checkable background
• Proof of address
• Recent utility bill
• Passport or full BirthCertificate

The Customer

• To develop and build credible customer relationships, ensuring professional management and delivery of services to our clients.
• To understand and respond to the needs of our client on site effectively and efficiently.
• Tomonitor the performance of allservices provided on site,investigate any service failures and agree corrective actions with all relevant parties.
• To ensuresufficient materials and equipmentareon site in a timely fashion to support the site cleaning specification.
• Deputise for Operations Manager – may include approval of Purchase Order’s & TVR

The Market

• To pro-actively manage contract retention, ensuring client requirements are met and appropriate relationships are built. In line with KPI targets.

The Employees

• To help manage a team of Regional Supervisors and support the overall efficient operations of client contracts.
• To ensure we employ the right peoplewith the right skills at the right time.
• To manage and monitor employees on site, including performance, disciplinary and training with the support of area supervisor.
• To ensure all employeesaretrained to specified training requirements and identify and actiontraining requirements in conjunction with the Compliance Co-ordinator..
• To manage all employee relations issues in line withtheCompany policies and procedures and in conjunction with the Operations Manager & HR Department.
• To manage and co-ordinate payroll foremployeeswho fall within your remit.
• Tomanage absenteeism for both short and long term absences which affect service delivery, ensuring processesarefollowed to minimise costs.

Reporting

• To provide regular,timely and accurateupdatestotheManagement team as required.
• To manage and maintain budgets to achieve KPI targets.
• To make sure you meet the legal, company and client regulations for fire, health, safety and environment, including reporting requirements.
• To regularly reviewservicestandards and identify and report potential efficiencies to the contract.

Skills & Experience required

• Demonstrable track record (at least 2 years) in a supervisory/ management role within the support services industry;
• Knowledge of delivering operational excellence across a multi-site environment;
• Proven ability to plan and manage operational process for maximum productivity;
• Ability to develop and maintain strong client relationships;
• Strong working knowledge of industry regulations and legislative guidelines;
• Ability to remove barriers and drive innovation
• Ability to lead and influence teams to meet demanding targets and deadlines within a modern, fast-paced environment and creating a “can do” culture

About Us

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.