Deputy Night Manager

Who are we?

Join our award-winning team at the Crowne Plaza Newcastle – Stephenson Quarter, an IHG-branded hotel, proudly managed by Aimbridge Hospitality. We’re looking for a confident and capable Deputy Night Manager to help lead our nights team and deliver a seamless guest experience during overnight hours.

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Competitive salary of £29,200.00 per annum
• 4-day working week to support work-life balance
• Free meals on duty
• Free on-site parking
• Complimentary leisure club membership
• Career development opportunities within Aimbridge Hospitality and the wider IHG brand family
• A welcoming and supportive team environment in one of Newcastle’s most iconic hotels

A day in the life of…

As Deputy Nights Manager, you will support the Night Manager in overseeing all hotel operations during the night shift. This includes ensuring guest satisfaction, maintaining safety and security procedures, and providing leadership and support to the front office and nights team. You will act as the senior manager on duty in the absence of the Night Manager.

Key Responsibilities:

• Support the Night Manager with the smooth operation of the hotel overnight.
• Oversee guest arrivals, departures, and late-night requests to ensure a welcoming experience.
• Conduct nightly audits and ensure all financial reporting is accurate and compliant.
• Coordinate with housekeeping, maintenance, and food & beverage teams to meet overnight operational needs.
• Handle any incidents, complaints, or emergencies professionally and efficiently.
• Ensure security and safety procedures are followed throughout the property.
• Coach and support night team members, promoting a culture of service excellence.

What do we need from you?

• Previous experience in a supervisory or management role within hospitality, preferably in front office or nights.
• Strong organisational and leadership skills.
• Calm under pressure and able to manage challenging situations independently.
• Confident communicator with a proactive, guest-focused approach.
• Familiarity with Opera or similar hotel management systems is an advantage.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.