Deputy Night Manager

Crowne Plaza Newcastle - Stephenson Quarter; North East; On-site; GBP 30,000; Full time

Job summary

Join a renowned hotel as a Deputy Night Manager, where you will play a crucial role in ensuring guest satisfaction during overnight hours. This position offers a competitive salary, a 4-day work week, and a supportive team environment. You will lead the night team, ensuring safety and security while overseeing hotel operations. With a focus on career development within a global hospitality leader, this is an exciting opportunity to grow your career in a vibrant and inclusive setting. If you are passionate about service excellence and enjoy working in a dynamic environment, we want to hear from you!

Benefits

Competitive Salary

4-day Working Week

Free Meals on Duty

Free On-site Parking

Complimentary Leisure Club Membership

Career Development Opportunities

Qualifications

• Experience in a supervisory role within hospitality, preferably nights.
• Strong organisational and leadership skills are essential.

Responsibilities

• Oversee hotel operations during night shift ensuring guest satisfaction.
• Handle incidents, complaints, and emergencies efficiently.

Skills

Leadership Skills

Organisational Skills

Customer Service

Calm Under Pressure

Communication Skills

Education

Experience in Hospitality Management

Tools

Opera Hotel Management System

Job description

Who are we?

Join our award-winning team at the Crowne Plaza Newcastle – Stephenson Quarter, an IHG-branded hotel, proudly managed by Aimbridge Hospitality and owned by Crossco (1467), a subsidiary of Newcastle City Council. We’re looking for a confident and capable Deputy Night Manager to help lead our nights team and deliver a seamless guest experience during overnight hours.

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Competitive salary of £29,200.00 per annum
• 4-day working week to support work-life balance
• Free meals on duty
• Free on-site parking
• Complimentary leisure club membership
• Career development opportunities within Aimbridge Hospitality and the wider IHG brand family
• A welcoming and supportive team environment in one of Newcastle’s most iconic hotels

A day in the life of…

As Deputy Nights Manager, you will support the Night Manager in overseeing all hotel operations during the night shift. This includes ensuring guest satisfaction, maintaining safety and security procedures, and providing leadership and support to the front office and nights team. You will act as the senior manager on duty in the absence of the Night Manager.

Key Responsibilities:

• Support the Night Manager with the smooth operation of the hotel overnight.
• Oversee guest arrivals, departures, and late-night requests to ensure a welcoming experience.
• Conduct nightly audits and ensure all financial reporting is accurate and compliant.
• Coordinate with housekeeping, maintenance, and food & beverage teams to meet overnight operational needs.
• Handle any incidents, complaints, or emergencies professionally and efficiently.
• Ensure security and safety procedures are followed throughout the property.
• Coach and support night team members, promoting a culture of service excellence.

What do we need from you?

• Previous experience in a supervisory or management role within hospitality, preferably in front office or nights.
• Strong organisational and leadership skills.
• Calm under pressure and able to manage challenging situations independently.
• Confident communicator with a proactive, guest-focused approach.
• Familiarity with Opera or similar hotel management systems is an advantage.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.

What's your passion? Whether you're into swimming, travelling or reading at Crowne Plaza we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.