DEPUTY MEETING & EVENTS PLANNING MANAGER

Leonardo Hotels UK & Ireland | Formerly Jurys Inn; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

Leonardo Hotels seeks a Meeting & Events Sales Office Manager in Manchester to lead the meetings and events team. This key role involves managing inquiries, maintaining reports, and enhancing guest experiences. The ideal candidate will possess strong management skills, a commitment to high standards, and a positive, professional demeanor. Join a dynamic team at a historic luxury hotel and enjoy benefits like rate discounts and ongoing training.

Benefits

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Regular celebrations and awards

Access to Pension Scheme and Wellbeing Support

Ongoing training and clear progression paths

Qualifications

• At least 1 year of management experience.
• Self-motivated with excellent guest interaction skills.
• Strong customer service commitment.

Responsibilities

• Handle all meeting and event inquiries.
• Maintain accurate reports in S&C.
• Contribute to hotel selling strategies.

Skills

Guest interaction skills

Prioritization

Delegation

Detail-oriented

Multitasking

Positive attitude

Verbal communication

Customer service commitment

Negotiation skills

Budget-focused

Job description

Here at Leonardo Hotels, we have an exciting opportunity for a Meeting & Events Sales Office Manager to lead our meetings and events team and department.

Perks Our Colleagues Enjoy:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme with vouchers for high street shops
• Meals on duty
• Talent referral scheme with bonuses for recommending friends
• Regular celebrations like Thank You Week and annual Employee Awards
• Access to Pension Scheme, Life Assurance, and Wellbeing Support
• Ongoing training and clear progression paths

What we expect from you:

• Self-motivated with excellent guest interaction skills
• Ability to prioritize, delegate, and coach
• Courteous and committed to high standards
• Detail-oriented and standards-driven
• Capable of multitasking in a fast-paced environment
• Positive, enthusiastic, and professional attitude
• Target and budget-focused
• At least 1 year of management experience
• Excellent verbal communication and negotiation skills
• Strong customer service commitment

Key Responsibilities:

• Handle all meeting and event inquiries
• Maintain accurate information and reports in S&C
• Review business plans, identify gaps, and meet targets
• Contribute to hotel selling strategies and ensure departmental adherence
• Understand the local market and implement competitive approaches
• Distribute function sheets timely and manage billing
• Manage brochure requests and client information
• Attend revenue and operations meetings with up-to-date figures
• Handle complaints to ensure guest satisfaction
• Coordinate with sister hotels for cross-selling opportunities
• Plan for business highs and lows
• Identify and act on sales opportunities
• Complete monthly sales and statistical reports
• Manage VIPs and show rounds communication

Our Story:

Built on decades of hotelier expertise, we operate over 270 hotels across the UK and Europe, including over 55 in the UK & Ireland. As one of the fastest-growing hotel groups, we have exciting expansion plans.

About The Midland Hotel:

Located in Manchester, The Midland is a historic luxury hotel with 312 rooms, award-winning restaurants, a spa, and conference facilities. It has hosted royalty and dignitaries over the years.

About Leonardo Hotels:

Our vision is to be the first choice for genuine hospitality. Part of Fattal Hotels Group, we operate over 230 hotels across Europe and Israel, with a focus on career development and a positive, friendly work environment. We value personality, interaction, and our core values: Consistent, Friendly, Genuine, Positive, and Willing.