Deputy Meeting & Events Planning Manager

The Midland Hotel; Liverpool City Region; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading hotel group seeks a Meeting & Events Sales Office Manager to oversee a dynamic team. This role involves managing event inquiries, client interactions, and ensuring high service standards. Join a fast-growing company with strong career progression and competitive perks.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral scheme bonuses

Access to Pension Scheme

Ongoing training and progression

Qualifications

• At least 1 year of management experience.
• Confident in guest interactions and multitasking.
• Positive and professional attitude.

Responsibilities

• Handle all meeting and event inquiries.
• Manage conference billing and produce reports.
• Coordinate with sister hotels for cross-selling opportunities.

Skills

Self-motivated

Detail-oriented

Excellent verbal communication

Customer service commitment

Job description

Here at Leonardo Hotels, we have an exciting opportunity for a Meeting & Events Sales Office Manager to lead both the meetings and events team and department.

Perks of working with us include:

• Special rates on Leonardo Hotel rooms across the UK & Europe, perfect for city breaks!
• A company-wide recognition scheme with vouchers for high street shops
• Meals on duty
• Talent referral scheme with bonuses for recommending friends
• Regular celebrations like Thank You Week and annual Employee Awards
• Access to Pension Scheme, Life Assurance, and Wellbeing Support
• Ongoing training and clear progression paths

What we expect from you:

• Self-motivated and confident in guest interactions
• Ability to prioritize, delegate, and coach
• Courteous with high standards of service
• Detail-oriented and standards-driven
• Ability to multitask in a fast-paced environment
• Positive, enthusiastic, and professional attitude
• Focus on achieving targets and budgets
• At least 1 year of management experience
• Excellent verbal communication and negotiation skills
• Strong customer service commitment

Key responsibilities:

• Handle all meeting and event inquiries
• Maintain accurate information in the system and produce reports
• Review business plans, identify gaps, and work proactively to meet targets
• Contribute to the hotel's selling strategy and monitor market trends
• Distribute function sheets promptly and accurately
• Manage conference billing and brochure requests
• Attend weekly revenue and operations meetings
• Handle guest complaints efficiently to ensure satisfaction
• Coordinate with sister hotels for cross-selling opportunities
• Monitor business fluctuations and plan accordingly
• Identify and act on sales opportunities
• Complete monthly sales and statistical reports
• Communicate VIPs and show rounds to the team

Our story:

With decades of hotelier expertise, we operate over 270 hotels across the UK and Europe. We manage over 55 hotels in the UK & Ireland and are one of the fastest-growing hotel groups, with major expansion plans. Join us during this exciting growth phase!