Deputy Manager - Stratford-on-Avon

Whittard of Chelsea; Stratford-upon-Avon; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading company in luxury tea and coffee is looking for a Deputy Manager in Stratford-upon-Avon. You will enhance customer experience, lead a capable team, and contribute to local brand growth while enjoying generous benefits and professional development opportunities.

Benefits

Generous holiday allowance

Product discounts

Professional training and development

Qualifications

• Retail Supervisor or Management experience is required.
• Experience with task delegation and KPI management.
• Excellent communication skills with a hands-on approach.

Responsibilities

• Provide top-tier customer service and support team performance.
• Maintain high operational standards and ensure compliance.
• Assist in onboarding and daily management tasks.

Skills

Customer Service

Team Leadership

KPI Management

Communication

Job description

Join to apply for the Deputy Manager - Stratford-on-Avon role at Whittard of Chelsea

2 days ago Be among the first 25 applicants

Join to apply for the Deputy Manager - Stratford-on-Avon role at Whittard of Chelsea

Get AI-powered advice on this job and more exclusive features.

At Whittard, we’re passionate about bringing luxury tea and coffee to our communities. We’ve been achieving this goal since 1886, you could be part of our story in this new Deputy Manager role at our Stratford-on-Avon store. As Deputy Manager you will be supporting the Stratford-on-Avon Store Manager by providing exceptional customer service and assisting in growing the brand locally with a high-performance team. Creating a friendly, customer focused environment, your role with continue to excel the brand all while you’re on the receiving end of generous holiday, product discount and investments in your professional training and development.

• Providing top tier customer service, encouraging your team to do the same.
• Offering excellent product knowledge to the customers, seeking ways to improve the customer journey at every turn.
• Maintain the same high standards across day-day operations along with your Store Manager.
• Achieve individual and collective targets, tracking KPIs and taking appropriate actions to ensure team focus.
• Complying with daily in store procedures of cash handling, deliveries and reporting.
• Supporting your store manager with daily tasks, management, and staff onboarding.
• Manage your team on the store floor, celebrating success and offering feedback for improvement.
• Retail Supervisor or Management experience.
• Experience with task delegation, KPI management and excellent customer service.
• A hands-on approach to store tasks.
• Excellent communication skills with the ability to delegate effectively.
• A solution focused mindset.
• Enthusiasm and passion for our products.
  
  

The Role Itself

Supporting the Store Manager, your role will maximise strong profits through exceptional customer service and strong leadership. Building the already respected brand locally, you will create a store atmosphere that keeps customers coming back time and time again. While part of a successful and friendly team, you will join the wider Whittard family that champions high standards across the board. With store incentives for the team throughout the year, including individual rewards and team benefits, you will be joining a company that celebrates their team at every corner.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

Referrals increase your chances of interviewing at Whittard of Chelsea by 2x

Get notified about new Deputy Manager jobs in Stratford-Upon-Avon, England, United Kingdom.

Worcester, England, United Kingdom 1 month ago

West Midlands, England, United Kingdom 1 week ago

West Midlands, England, United Kingdom 1 week ago

Coventry, England, United Kingdom 5 days ago

Coventry, England, United Kingdom 4 days ago

West Midlands, England, United Kingdom 6 days ago

Birmingham, England, United Kingdom 4 days ago

Hampton Lovett, England, United Kingdom 2 weeks ago

West Midlands, England, United Kingdom 1 week ago

General Manager - Inpatient and Urgent Care

Coventry, England, United Kingdom 1 week ago

Assistant Manager Up to A GBP 41,000 OTE Reading

Royal Leamington Spa, England, United Kingdom 2 weeks ago

Cradley Heath, England, United Kingdom 6 days ago

Birmingham, England, United Kingdom 1 week ago

Chipping Norton, England, United Kingdom 3 days ago

Warwickshire, England, United Kingdom £80,000.00-£115,000.00 2 weeks ago

West Midlands, England, United Kingdom 3 days ago

Stratford-Upon-Avon, England, United Kingdom 2 weeks ago

West Midlands, England, United Kingdom 1 week ago

Senior Technical Manager (Role based in Bangladesh with relocation assistance)

Birmingham, England, United Kingdom 1 week ago

Wholesale Conduct Risk and Capital Markets Assistant Manager

Coventry, England, United Kingdom 2 weeks ago

Duty Manager - Coventry Arena Park - New Store

Coventry, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.