Deputy Manager - Monobrands (Watches of Switzerland)

Battersea Academy for Skills & Employment (BASE); Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail luxury firm in Greater London is seeking a Deputy Manager to support the General Manager in running the boutique and leading the team. The successful candidate should have a proven record in retail management, excellent people and sales skills, and a passion for luxury products. This is a key role in ensuring exceptional service and driving business performance.

Qualifications

• Proven record of delivery in a retail environment.
• Experience in motivating and developing a high-performing team.
• Exceptional communication and interpersonal skills.

Responsibilities

• Support the General Manager in managing the boutique.
• Lead and motivate the team to increase sales.
• Conduct appraisals and performance reviews.

Skills

Retail management experience

Sales and client focused

People management

Excellent communication skills

Commercial awareness

Job description

About us

We're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe and the United States. We're the UK's leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven e-commerce websites!

Job Purpose

As a Deputy Manager you will be an inspirational and motivational member of the team who will assist the General Manager to ensure that operating processes and procedures are maintained and continually improved providing a streamlined, client orientated service. You will lead, motivate, and develop the team, be strategic and change orientated and drive this in a consistent manner across your boutique. A role model in the boutique you will have an impressive record of business development and with excellent people skills you will help to drive the business forward, sharing your passion about our fantastic products.

Core Accountabilities

• Supporting the General Manager in the day to day running of the boutique, providing a link Support, Retail Operations, and our clients.
• You will be accountable for delivery in the following areas:
• Leading and motivating the boutique team to increase sales and ensure efficiency whilst creating a luxury sales environment
• Reviewing sales figures and putting forward recommendations to drive the business forward
• Competitor analysis
• Clienteling, event management and networking
• Driving a high level of exceptional service
• Assisting with recruitment, performance management and training
• Conducting appraisals and performance reviews alongside the Boutique Manager
• Continuous development of colleagues
• Communication of business initiatives
• Adhering to policies and procedures at all times
• Ad hoc duties as and when required

Essential Experience & Attributes

• Proven record of delivery in a retail environment
• Previous retail management experience
• Experienced in motivating and developing a high performing team
• People, sales and client focused
• Excellent commercial awareness
• Networking
• Managing and delivering operating costs and identifying suitable efficiency improvements
• Exceptional communication skills and interpersonal skills
• IT literate
• A positive “can do” attitude
• Pride in being personable and approachable always willing to help others
• Practical and organised
• Sharing knowledge and skills
• Keeping abreast of company knowledge to enable you to excel in day-to-day work.
• Team Player

Desirable Experience & Attributes

Jewellery and watch product knowledge, experience of working in a luxury sales environment, experience of using CRM software.

Living by our values of

• We earn trust and confidence
• We treat everyone with respect
• We care for our communities
• We protect our planet
• We advocate for our industry
• We do the right thing, always