Deputy Manager - Kingsbury

Selco; Kingsbury; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Colleague Discount

Holiday Buy Scheme

Paid Volunteer Leave

Enhanced Family Leave Pay

Free Breakfast

Apprenticeships & Career Development

Refer a Friend Bonus

Enhanced Pension Scheme

EarlyPay

Profit-Based Bonus Scheme

Sharesave Scheme

Retail & Leisure Discounts

Private Medical Insurance

Health Cash Plan

Employee Assistance Programme

Life Assurance

Gym Discounts

Cycle to Work Scheme

Job summary

Selco Builders Warehouse is seeking an experienced branch leader to drive operational excellence and customer satisfaction at a busy UK branch. You will lead daily operations, manage staff performance, and ensure safe, compliant practices while delivering sales growth.

You will optimize staffing within budget, monitor KPIs, and act as the senior on-site leader to maintain high standards of service, safety, and branch appearance.

Qualifications

• Experience leading a retail branch and driving sales growth.
• Proven ability to manage budgets, KPIs, and safety compliance.
• Strong people leadership, coaching, and performance development.

Responsibilities

• Lead the daily operation of the branch, ensuring smooth, safe, and legally compliant processes.
• Implement branch operations strategy to support sales growth and a great customer experience.
• Ensure branch labour is effectively deployed within budget to meet service and trading needs.
• Monitor and manage performance against key KPIs, including sales, margin, cost control, and compliance.
• Take ownership when acting as the most senior leader on site, ensuring branch standards, safety, and service are maintained.

Skills

Leadership

Budget management

Operations management

Customer service orientation

People management

Education

Bachelor's degree in business/retail management

Job description

What You'll Be Doing

Driving Operational Excellence

• Lead the daily operation of the branch, ensuring smooth, safe, and legally compliant processes at all times
• Implement branch operations strategy to support sales growth and a great customer experience
• Ensure branch labour is effectively deployed within budget to meet service and trading needs
• Monitor and manage performance against key KPIs, including sales, margin, cost control, and compliance
• Take ownership when acting as the most senior leader on site, ensuring branch standards, safety, and service are maintained

Leading People & Culture

• Inspire, support, and challenge your team to deliver their best through clear direction and coaching
• Foster a positive, collaborative team culture - lead by example and live Selco's values every day
• Manage, brief, and develop direct reports, including recruitment, induction, and ongoing performance reviews
• Empower colleagues to make decisions, encouraging ownership and accountability at all levels
• Recognise great performance and support your team through change with strong communication and clarity

Delivering for Our Customers

• Set the tone for outstanding service, aligned with our value of being brilliant for our customers
• Support colleagues in resolving customer issues quickly and effectively, balancing customer satisfaction with business needs
• Promote a seamless, hassle-free experience across the trade counter, warehouse, yard, and delivery service

Safety & Security First

• Ensure all health & safety processes are followed and that colleagues feel confident and supported in working safely
• Take ownership for daily checks, incident reporting, and issue resolution, escalating where appropriate
• Act as key holder, responsible for branch security, vehicle checks, and opening/closing procedures
• Be the primary first aider when on duty

Rewards & Benefits

At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here’s what you’ll enjoy when you join our team:

Work-Life Balance & Extras

• Colleague Discount - Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
• Holiday Buy Scheme - Purchase extra holiday and spread the cost over 12 months.
• Paid Volunteer Leave - Take time off to give back to a cause close to your heart.
• Enhanced Family Leave Pay - Extra support for maternity, paternity, adoption, and fertility treatments.
• Free Breakfast - Start your day right with access to our in- branch and office pantries.
• Apprenticeships & Career Development - Learn, grow, and take your career to the next level.
• Refer a Friend Bonus - Know someone great? Earn a bonus when they join our team!

Financial Benefits

• Enhanced Pension Scheme - We match every 1% above the statutory 5% that you contribute.
• EarlyPay - Access your earned wages before payday when you need them.
• Profit-Based Bonus Scheme - We work hard and celebrate success with yearly bonuses of up to 25% of salary.
• Sharesave Scheme - Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
• Retail & Leisure Discounts - Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!

Health & Wellbeing

• Private Medical Insurance - We cover the cost of a plan that allows you access private health treatments.**.**
• Health Cash Plan - We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.
• Employee Assistance Programme - Free and confidential support, including counselling, financial guidance, and legal advice.
• Life Assurance - Protection for your loved ones should the unexpected happen.
• Gym Discounts - Save up to 25% at hundreds of health clubs nationwide.
• Cycle to Work Scheme - Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!

About Us

Looking to build a career with a company that's proud to support the nation's tradespeople? At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do!

We're a well-established name in the industry with a strong branch network across the UK—and we're continuing to invest in our people, our business, and our future. It's a busy, fast-paced environment where no two days are the same, but you'll be surrounded by great colleagues and backed by a superb reward and benefits package.

We're committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive - regardless of background or experience. Health and Safety remains our top priority, and we'll always support our colleagues in doing their best work, safely.