Deputy Manager - Hackney Young People Pathway

Outward Housing; Greater London; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

25 days annual leave

Learning & Development Programme

Cycle-to-Work Scheme

Death in Service Benefit

Health Assured - EAP

Eye care vouchers

Flu Jab Reimbursement

Pension Scheme

Refer-a-Friend Scheme

Job summary

Outward Housing in London is seeking a proactive Deputy Manager to lead the Hackney Young People Pathway within the 18+ housing services. You will support a team to deliver safe, empathetic housing-related support for care leavers, asylum seekers and young people in housing need.

The role requires safeguarding expertise, partnership working with professionals, and strong record-keeping. You will manage staff, oversee tenancy sustainment, and ensure services align with policy, audits, and

Qualifications

• Experience delivering or managing housing-related support for young people or those with complex needs.
• Experience sustaining tenancies and developing independent living skills.
• Strong safeguarding, risk management, incident reporting, and multi-agency collaboration.

Responsibilities

• Uphold rights of young people and ensure dignity in decisions.
• Lead and support team with key working, support planning, risk management.
• Assign key workers and monitor outcomes and sessions.
• Partner with professionals to provide holistic support.
• Promote safety and wellbeing, respond to risk and safeguarding.
• Involve residents in running homes via meetings and workshops.
• Manage housing processes: voids, referrals, relets, rent, repairs.
• Provide line management, supervision, and performance support.
• Maintain records, prepare performance info, support audits.
• Work flexibly including evenings and weekends; provide shift cover.

Skills

Youth housing support

Staff supervision

Risk management

Partnership working

Record keeping

Flexible schedule

Safeguarding knowledge

Education

NVQ 2/3 in Health & Social Care

Job description

Job Title: Deputy Manager - Hackney Young People Pathway

Contract: Full Time

Hours: 38 hours per week

Salary: £ 33,585.00 per annum

Location: NE London.

About Outward.

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we've grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.

Outward is proud to be an accredited Living Wage Employer. This means we are committed to paying the Real Living Wage - not just the government minimum or national living wage - to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly.

About The Role

We are looking for a proactive, empathetic and experienced Deputy Manager to join our Hackney Young People Pathway within the 18+ services.

This role is focused on delivering high-quality housing-related support for care leavers, young people, asylum seekers, UASC, young people in housing need and young people experiencing mental health issues.

As Hackney Young People Pathway Deputy Manager, you will support the Young People's team to deliver an empathetic, safe and effective supported housing service that enables young people to sustain their tenancies, develop independent living skills, manage risk positively and prepare for successful move‑on. You will help ensure the service is delivered in line with Outward's policies and procedures, contractual requirements, and our values of engage, enable and empower.

Your Responsibilities

• Uphold the rights of young people to be involved in decisions that affect their lives, ensuring they are treated with dignity and respect
• Lead and support the Young People's team to provide practical and emotional housing‑related support, including key working, support planning, risk management and move‑on planning
• Allocate suitable key workers to young people and monitor the quality, consistency and effectiveness of key work sessions and outcome tracking
• Work in partnership with other professionals and agencies to provide holistic support that helps young people develop life skills and achieve agreed outcomes
• Promote the safety and wellbeing of young people by responding appropriately to risk, safeguarding concerns, accidents and incidents, and lessons learned reviews
• Ensure young people are actively involved in the running of their homes and the delivery of the service, including through house meetings and coaching workshops
• Manage housing and property management processes, including voids, referrals, relets, tenancy sustainment, rent and service charge income, repairs, health and safety checks, and safe living environments
• Provide line management, supervision, appraisal, mentoring and performance support to staff, ensuring fair allocation of key working and appropriate staff deployment
• Maintain accurate records, produce performance information, support audits and inspections, and attend commissioner, provider and multi‑agency meetings as required
• Work flexibly, including evenings, weekends and occasional bank holidays, and provide front line shift cover where necessary to meet contractual requirements

Requirements

Essential Criteria

• Good understanding of the issues faced by care leavers, young people, asylum seekers, UASC, young people in housing need and young people experiencing mental health issues
• Experience of delivering or managing housing‑related support services for young people or people with complex needs
• Experience of supporting people to sustain tenancies or licences, develop independent living skills, manage risk and move on to more independent accommodation
• Good understanding of safeguarding, risk management, accident and incident reporting, and multi‑agency working
• Experience of supervising, supporting or line managing staff, including performance management, rota cover and allocation of work
• Knowledge of housing management processes, including voids, referrals, relets, rent arrears, service charges, health and safety checks, repairs and tenancy breaches
• Ability to work in partnership with young people, colleagues, commissioners, housing teams and external professionals
• Ability to keep accurate records, produce performance information and prepare for audits, inspections and contract monitoring
• Ability to work flexibly, including evenings, weekends, occasional bank holidays and out‑of‑hours emergencies as required
• Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access
• Right to Work in the UK. Please note: Outward will not provide visa sponsorship

Desirable Criteria

• NVQ Level 2 or 3 in Health and Social Care, Housing, Youth Work or equivalent
• Additional training in safeguarding, trauma‑informed practice, mental health, coaching, housing legislation or supported housing management
• Experience of working with care leavers, UASC, asylum seekers or young people within a supported housing pathway
• Experience of supporting resident involvement, co‑production, house meetings or skills‑based workshops

Benefits

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme
• Cycle‑to‑Work Scheme
• Death in Service Benefit
• Health Assured - Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Pension Scheme
• Purchase Additional Annual Leave
• Refer‑a‑Friend Scheme

Diversity and Safeguarding at Outward

We are committed to equal opportunities and welcome applications from all sections of the community.

Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI). Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require a DBS for successful candidates.