Deputy Manager - Bowling Centre - Norwich

Flow Recruitment; Norwich; On-site; GBP 25,000 - 32,000; Full time

Job summary

Join a growing financial stable company as a Deputy Manager, where you'll lead a team, ensuring a high level of customer service and operational success. This role promises personal development toward general management within 12-18 months and offers competitive pay alongside numerous perks.

Benefits

32 days holiday (including public holidays)

30% discount on food and drinks

50% off food when working

Enhanced maternity and paternity benefits

Flexible working arrangements

Ongoing training and career development

Monthly vouchers for free bowling or golf

Donation to Barnardo’s upon induction completion

Access to Employee Assistance Programme (EAP)

Well-being training

Qualifications

• At least eighteen months experience in a customer-facing management role.
• Proven ability to meet financial targets and drive sales.
• Passion for coaching and developing teams.

Responsibilities

• Coaching and mentoring the team on shift.
• Manage front-of-house operations and support back-of-house duties.
• Ensure a safe and enjoyable environment for customers.

Skills

Leadership

Customer Service

Sales Driving

Job description

Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager?

Are you seeking an employer that will invest in your development and help you progress to a General Manager within twelve to eighteen months?

Do you want to work for a financially stable business with exciting growth plans?

As a Deputy Manager for our client, you will be at the heart of the customer and team experience, taking responsibility for the centre when the General Manager is absent.

The role is varied, exciting, and challenging. Your responsibilities include coaching and mentoring the team on shift, ensuring a safe and enjoyable environment for customers, and being hands-on across all areas of the busy centre.

In our client's fast-paced, dynamic environment, Deputy Managers are trained across all areas to support effective business operations. You will assist the General Manager with back-of-house duties and manage front-of-house operations, including delivering financial targets and maintaining service standards.

To be successful, you should have:

• At least eighteen months experience in a customer-facing management role, ideally within leisure, hospitality, or retail industries
• Proven ability to meet financial targets and drive sales
• A passion for people, with experience coaching and developing teams
• A strong commitment to customer service
• Ambition for success
• Willingness to work nights and weekends

Join our client as an Assistant Manager, and you will receive:

• An excellent salary plus the opportunity to earn an extra £1 per hour through a monthly bonus scheme
• A 40-hour contract, with additional pay for extra shifts
• The chance to earn an outperformance bonus, sharing in centre profits once targets are met (paid half-yearly)
• 50% off food when working
• Optional pension plan
• 28 days holiday, with additional days earned based on length of service, up to five days
• One weekend off in four
• Ongoing training and career development opportunities
• Monthly vouchers for free bowling or golf
• 30% discount on food and drinks for you and up to five friends
• Access to Employee Assistance Programme (EAP) for you and your family
• Well-being training to support workplace health
• Opportunity to join the healthcare cash plan
• Long service awards
• A £15 donation to Barnardo’s upon completing induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Flexible working arrangements to support work-life balance