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Deputy Manager

Bestway Retail

Weymouth

On-site

GBP 25,000 - 35,000

Full time

15 days ago

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Job summary

A leading retail company is seeking a Deputy Manager to support the Store Manager in ensuring excellent customer service and maximizing profits. The ideal candidate will have strong leadership skills, the ability to adapt to innovations, and a commitment to maintaining high standards. Responsibilities include coaching the team, managing costs, and fostering community relations. This full-time role offers a chance to make a significant impact in a vibrant store environment.

Qualifications

Experience in effectively managing and motivating a team.
Ability to work under pressure and deal with challenging situations.
Sound business awareness, able to respond to business reports.

Responsibilities

Coach and develop store team to deliver outstanding service.
Promptly resolve or report issues affecting customer experience.
Identify opportunities to improve store performance.

Skills

Communication

Decision-making

Leadership

Customer Service

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Job Description

Contract Type: Perm

Working Hours : 39hrs

We have an exciting opportunity for a Deputy Store Manager to join our Team. If you are passionate about leadership and customer service, we would love to hear from you!

As the Deputy Store Manager, you support the Store Manager and lead your store team in ensuring the best possible customer experience whilst maximising profit and ensuring compliance in all legislative areas.

With close links to our head office teams, you will have excellent communication skills, be able to adapt to new innovations and ways or working and take pride in being the ambassador for Bestway standards of practice.

About Bestway

Bestway Group is a diversified multinational family-owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan.

Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East

Your main responsibilities:

Coach and develop store team to deliver outstanding service, and facilitating as much interaction on the shop floor as possible
Present the store in-line with the company brand standards guidelines
Promptly resolve or report all issues affecting the customer experience
Communicate positively with all colleagues, offering advice and assistance when needed
Build relationships with the local community to develop a positive representation of the brand
Develop understanding of support departments and use knowledge to optimise the customer experience
Identify opportunities to improve store performance and support activities to generate additional business
Help deliver action plans to develop and improve store performance
Ensure store control guidelines are followed by all team members
Manage all controllable costs, with a particular focus on people costs
Encourage, plan and lead team participation in all promotional activity

The Ideal Candidate

Excellent communication skills
High personal and professional standards
Strong decision-making skills, and a sense of responsibility
Experience of delivering a compliant environment through adherence to processes and procedures
Experience in effectively managing and motivating a team
The ability to effectively delegate tasks and activities
The ability to work under pressure and deal with challenging situations professionally
The ability to manage a diverse range of activities - to prioritise and multitask
Sound business awareness, with the ability to comprehend and respond to business reports

Work Location: In person

We understand that no applicant ever ticks every box so please do consider applying should some or most of the above apply. Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences.

If this is of interest to you and you would like to learn more, please do get in touch, we are looking forward to hearing from you.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Retail

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