Deputy Manager

Whittard of Chelsea; Tees Valley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Up to 50% store discount

Monthly product allowance

Discretionary bonus scheme

Wellbeing resources

Opportunities to connect across stores

Job summary

Whittard of Chelsea is hiring a Deputy Manager for the York Parliament St store on a 12 Month FTC. You will support the Store Manager, lead the team, and deliver exceptional service to customers in a busy retail environment.

You’ll coach and develop colleagues, manage rotas, review daily performance, and drive store KPIs while upholding Whittard’s standards and product knowledge.

Qualifications

• Experience in a supervisory or assistant management role within a retail environment.
• A natural ability to coach, motivate, and lead by example.
• Strong commercial instincts, with confidence in reading reports and using data to influence daily decisions.
• A proactive mindset—someone who spots what needs doing and takes action.
• Great organisation and time management, juggling tasks while staying customer-focused.
• A genuine passion for creating brilliant customer experiences—and sharing your product knowledge with pride.

Responsibilities

• Lead from the front, supporting the Store Manager and guiding the team to deliver exceptional service.
• Connect with customers, showcase products, and coach the team to tell the story through tastings and memorable moments.
• Induct, train, and develop colleagues, celebrating wins and building confidence.
• Manage rotas and performance, providing live feedback to maintain a positive, high-performing culture.
• Track KPIs like conversion and ATV, spotting trends and adapting approaches to drive results.
• Oversee stock counts, deliveries, H&S compliance, and ensure the store looks excellent and meets visual standards.

Skills

Supervisory experience

Coaching

Data-driven decisions

People management

Customer-centric leadership

Time management

Job description

Deputy Manager

2026-09-11T00:00:00

Middlesbrough

North Yorkshire

GB

TS1 2

Any

2026-10-10T15:37:09.383

At Whittard of Chelsea, we've been inspiring moments of tea, coffee, and hot chocolate delight since 1886. Behind every store experience is a leadership team that brings our story to life-through passion, performance, and pride. We're now looking for a Deputy Manager 12 Month FTC at our York Parliament St store to support the Store Manager in delivering exceptional service, empowering a brilliant team, and helping the store run like clockwork. Whether you're on the shop floor with a sample tray or reviewing daily performance with the team, you'll be a key part of what makes our stores special.

A Day in the Life

You’ll be a trusted co-pilot to the Store Manager-leading the team, solving challenges in real time, and ensuring everything runs smoothly behind the scenes. Your day will include:

Customer Connection

You’ll lead from the front-welcoming customers, showcasing our range, and making the everyday feel extraordinary. You’ll coach your team to bring our products to life through storytelling, tastings, and memorable service moments.

Team Leadership

From giving live feedback to managing rotas and motivating through the busy spells, you’ll set the tone for a positive and high-performing team culture. You’ll help induct, train, and develop colleagues-celebrating wins and building confidence every step of the way.

Commercial Focus

You’ll track KPIs like conversion and ATV, and work with your Store Manager to spot trends, adapt your approach, and implement ideas that drive performance.

Operational Efficiency

Stock counts, deliveries, H&S compliance-you’ll make sure the operational engine of the store is running smoothly, efficiently, and safely. You’ll also ensure the store looks brilliant and meets Whittard’s visual standards every day.

Local Involvement

Whether it’s connecting with local businesses or supporting marketing activity, you’ll play a key role in building the store’s reputation and reach within the local community.

What Makes You Exceptional?

We’re looking for someone who’s ready to take their next step in leadership-and do it with energy, confidence, and a love for retail. You’ll bring:

• Experience in a supervisory or assistant management role within a retail environment.
• A natural ability to coach, motivate, and lead by example.
• Strong commercial instincts, with confidence in reading reports and using data to influence daily decisions.
• A proactive mindset-someone who spots what needs doing and takes action.
• Great organisation and time management, juggling tasks while staying customer-focused.
• A genuine passion for creating brilliant customer experiences-and sharing your product knowledge with pride.

Why Whittard?

We’re proud of our heritage, but our focus is on the future-nurturing talent, building connection, and creating career paths for people who love what we do. As a Deputy Manager, you’ll get the support to grow your skills, lead your team, and take the next step when you’re ready. You’ll also enjoy:

• Up to 50% store discount - discover your new favourites!
• Monthly product allowance - a little treat with every pay cheque.
• Discretionary bonus scheme - because great work should be recognised.
• Wellbeing resources & family-friendly policies - because we care about the whole you.
• Opportunities to connect across stores and head office - be part of something bigger.

... And much much more!

Whittard of Chelsea is an Equal Opportunity Employer. We thrive to be a diverse and an inclusive organisation. We want to be a place where differences are recognised and celebrated, with a workforce that builds teams from all individualities, backgrounds, and experiences. Together as a Whittard family, we continue to create a culture that encourages, supports, and inspires all our employees to have a voice, to make a positive difference in helping to develop our ambitious brand.