Deputy Manager

John Lewis Partnership; Stockbridge; On-site; GBP 38,000 - 58,000; Full time

Job summary

A leading company in the hospitality sector seeks a Deputy Manager for Leckford Hotels & Campsite. The role involves overseeing daily operations, enhancing customer experience, and leading food and beverage strategies. Candidates should have senior hospitality experience and strong leadership abilities to ensure operational excellence.

Qualifications

• Experience in the hospitality sector at a senior level.
• Proven leadership in food and beverage operations.
• PC literate and able to use hotel booking programmes.

Responsibilities

• Operational ownership of the day-to-day running of Leckford.
• Responsibility for food and beverage operations.
• Assist in developing and implementing marketing and sales strategies.

Skills

Leadership

Communication

Interpersonal Skills

Organisational Skills

Time Management

Exceptional Customer Service

Job description

About the roleAs Deputy Manager at Leckford Hotels & Campsite , you will be central to our dynamic hospitality team, directing daily operations. Working in close partnership with the General Manager and department heads, you will strive to meet sales targets and enhance the overall customer experience, particularly within our catering services. This role involves taking ownership of sales strategies, identifying opportunities for business growth, and improving operational effectiveness. You will collaborate with the hotel leadership to champion innovative projects aimed at creating memorable guest experiences.

• Salary - £38,000 - £57,500

• Contract type - This position is a Permanent contract

• Working pattern/flexible working - 37.5 hours per week a mix of shifts on a rota basis- Monday to Friday with alternateweekends

• Location - This role is based in our Leckford Hotel Sites

Key responsibilities

• Operational ownership of the day-to-day running of Leckford Abbas, lodges & camping & Longstock house

• Overall responsibility for the food and beverage operation

• Delivery of new initiatives in line with the business plan.

• People management responsibilities, to include all areas of development and performance management for direct line reports.

• Assist in developing and implementing marketing and sales strategies.

• Work collaboratively with the managers of each department to deliver the business objectives

• Monitor and maintain operational budgets and financial performance.

• Oversee and enforce department leads policies and Measures of success

• Customer satisfaction scores, sales & profit results, occupancy levels.

• Successful implementation of new initiatives and increase in profit through increase in sales and/ or reduction in costs.

• Profitable and cohesive food and beverage operation.

• Partner development & performance, turnover and clear indication of empowerment and autonomy amongst direct line reports.

• Smooth delivery of new initiatives, joined up approach across the club and overall success in line with business plan procedures to ensure efficiency and compliance.

Essential skills/experience you’ll need

• Experience in the hospitality sector at a senior level

• Proven experience working within and leading a food and beverage operation

• Leadership experience, communication, and interpersonal skills.

• PC literate & ability to grasp numerous systems, including hotel booking programmes and Point of Sale.

• Strong organisational, time-management & planning skills

• Drive to deliver exceptional customer service

• Food Hygiene Level 4 desired but not essential

#LI-HEADOFFICE

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.