Deputy Manager

Salutem LD Bidco Ltd/ Salutem LD Bidco II Ltd/ Sal; Chester-le-Street; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free GP service

Pension scheme

Blue Light Card

Refer-a-Friend scheme

Canada Life group life assurance

Wagestream payroll access

Job summary

The Highlands is seeking a Deputy Manager to support the Registered Manager in the day-to-day running of the home in Tyne & Wear. You will ensure high standards of care, oversee staff, and maintain regulatory compliance, while empowering service users to live fulfilling lives.

You will report to the Registered Manager, contribute to planning and evaluation, and promote best practices, enabling the team to deliver person-centred care and safeguarding for adults with complex needs.

Qualifications

• NVQ/Diploma in Health and Social Care level 3/5.
• Experience working with individuals with communication difficulties desirable.
• Knowledge of CQC Regulations and Standards, the Mental Capacity Act and the Deprivation of Liberty Standards desirable.

Responsibilities

• Demonstrate written communication skills to contribute to a record-keeping system.
• Maintain a warm, person-centred and affirmative approach with the individuals we support.
• Remain compassionate and professional during challenging times.
• Collaborate with clinical professionals when needed.
• Lead and delegate tasks during shifts.
• Complete regular staff supervisions.
• Be a positive role model in daily practice.
• Assist individuals in crisis to manage behaviours.

Skills

Team leadership

Person-centred approach

Written communication

Flexibility

Motivating staff

Education

NVQ/Diploma Health & Social Care level 3/5

Job description

About The Company

The Highlands Family are Recruiting!

The Highlands is a spacious 14 bedded residential care home in Tyne & Wear supporting adults with learning disabilities, autism, physical disabilities, Acquired Brain Injury and complex care needs. We provide a high level of support to enable them to achieve their personal goals, reach their full potential and to live wonderfully normal lives in the community and their own home.

The individuals we support at The Highlands love to part take in arts and crafts and have recently entered our Salutem in Bloom competition and received an amazing Special CEO Commendation! They love planning and hosting parties and never miss the opportunity to celebrate any event! They’re huge lovers of Christmas and eagerly anticipate putting up decorations each year. They love all things music and love karaoke!

We are often praised for our hard work, and nothing goes a miss. Management are known for sharing the outstanding work of each staff member with the rest of the Salutem Family. “Thank you to staff at The Highlands for being an awesome team - couldn't do it without you all”.

About The Role

As a Deputy Manager you will assist the Registered Manager in all aspects of the day-to-day running of the home, this includes ensuring that the needs of the service users are met, managing the staff team, monitoring the quality of care and support, ensuring high standards of professional practice, whilst achieving compliance with external regulatory standards.

Reporting to the Registered Manager, the post holder will work to ensure that specialist and quality care and support for service users is maintained through assisting in the planning, implementation, supervision and evaluation of service user care and support. The Deputy Manager's will also be required to ensure that policies, procedures, systems and workplace practices are fully implemented and consistently applied.

You will be passionate about motivating and empowering your team and encouraging their development. You will also be an inspiring role model, leading by example, imparting knowledge, championing best practice and promoting new thinking, enabling the team to help the people we support to make choices and decisions, live each day to the fullest and develop life skills along the way.

We are looking for a highly motivated team member who will either have or be working towards NVQ/Diploma in Health and Social Care level 3/5. Experience of working with individuals with communication difficulties is desirable. A sound working knowledge and understanding of CQC Regulations and Standards, the Mental Capacity Act and the Deprivation of Liberty Standards is also desirable.

Creating an environment where people feel safe, we work with each individual to build their confidence and skills, empowering them to lead a rich and fulfilling life as independently as possible.

The successful candidate will need to show a high level of commitment and flexibility in the role and be able to work closely with the Registered Manager and staff team to ensure the very best outcomes are achieved for the individuals residing at Ashleigh House.

In this role you will be expected to:

• Demonstrate written communication skills, sufficient to contribute to a record keeping system.
• Be able to demonstrate a warm, person centred and affirmative approach to the individuals we support.
• Be able to remain compassionate, and professional during challenging times.
• Be willing to work alongside clinical professionals
• Be open to new ideas and ways of working.
• Lead and delegate appropriately when on shifts.
• Complete regular staff supervisions.
• Be a positive role model in all aspects of our daily work life
• Assist an individual when in crisis to manage their behaviours

Benefits

• FREE Online 24/7 GP Service for you and your family from a GP who can prescribe
• Competency Frameworks and Pay Scales
• Wagestream – where any day can be a payday
• Refer-a-Friend Scheme - Instantly earn points and cash rewards
• Canada Life, Group Life Assurance
• Blue Light Card
• Blink, our internal communications app
• Pension scheme
• Free DBS check (Disclosure and Barring Service)

We have a massive duty of care towards those we support who are often the most vulnerable in society, which is why our staff are encouraged to keep up to date with vaccines and focus on self-care too. You can find out more about us on our recruitment site. There’s information about the team, our benefits, training and importantly what makes us ‘HumanKind’.

Our Core Values:

• Supportive: Helping everyone reach their full potential.
• Ambitious: Striving for the best outcomes.
• Loyal: Prioritising our staff and the people we support.
• Unique: Innovating without compromising quality.
• Transparent: Fostering openness and mutual respect.
• Engaging: Partnering with everyone involved.
• Meaningful: Offering fulfilling opportunities.

Why Choose Us?

• Emotional Support: 24/7 Employee Assistance, mental health resources, meditation apps, and bereavement support.
• Medical Support: Free Online GP access, Health Cash Plan, Cancer Cover, and Menopause support.
• Financial Support: Flexible pay with Wagestream, utility bill savings, Money Helper, and Life Assurance.
• Physical Support: Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities.

Still not convinced?

• Recognised as a Top Employer United Kingdom 2026 by the Top Employers Institute.
• Named among the Top 100 Global Inspiring Workplaces by Inspiring Workplaces.
• Proud to be a Disability Confident Committed employer