Deputy Manager

Liaise; Norwich; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Long service leave (up to 5 extra days

Blue Light Card

Financial wellbeing app Stream

Employee Assistance Programme (EAP)

Comprehensive training & development

NEST Pension Scheme

Flexible rota planning

Free enhanced DBS check

Life Assurance (2 x salary)

Job summary

Liaise is seeking a Deputy Manager to help change lives in Norwich. You’ll work closely with the Registered Manager to drive a positive, person‑centred service for adults with learning disabilities and autism, guiding teams and ensuring high-quality care.

You’ll lead by example, support staff through coaching and supervision, and maintain robust documentation, risk assessments, and safeguarding practices within a supportive, values‑driven environment.

Qualifications

• Full UK driving license
• Experience in senior care management or deputy management
• Experience supporting adults with learning disabilities and autism
• Strong leadership and people management skills
• Knowledge of safeguarding, CQC regulations and person-centered care
• Experience completing care plans and risk assessments
• Good IT skills, including Microsoft Office and digital care systems
• Excellent communication and organizational skills

Responsibilities

• Lead, motivate, and develop a team delivering exceptional person-centred support.
• Supervise, coach, conduct competency assessments, and observe staff.
• Complete and review person-centered support plans and risk assessments.
• Ensure high-quality documentation and accurate record keeping.
• Promote safeguarding and meet CQC standards.
• Investigate complaints and safeguarding concerns when required.
• Foster positive relationships with families, healthcare professionals and external partners.
• Support quality assurance and continuous service improvement.
• Provide hands-on support when needed and lead by example.
• Participate in the on-call rota.

Job description

Deputy Manager - Make a Real Difference Every Day

At Liaise, we're guided by our values of Positive, Progressive, and Personal support. We believe everyone deserves the opportunity to live a happy and fulfilling life and we're looking for an exceptional Deputy Manager to help make that happen.

This isn't just another Deputy Manager role. It's an opportunity to be part of an exciting journey.

About Our Home Casarita

Our service is home to seven incredible people, with four people living in their own individual flats and three people sharing a house. We support adults with learning disabilities, autism and complex health needs.

Every person we support has their own goals, interests, dreams, and aspirations. We want someone who is genuinely excited about helping people discover new opportunities, build confidence, develop independence, and achieve things they may never have thought possible.

Be Part of Our Next Chapter

Our service has been on an incredible journey. Following a period of challenge, new leadership has transformed the culture and significantly improved the quality of life for the people we support. We've built strong foundations and created a positive, person centered environment.

Now we're looking for a passionate, ambitious, Deputy Manager to work alongside our Registered Manager to continue building on this success.

If you're someone who enjoys developing teams, inspiring others, driving quality then we'd love to hear from you.

We're Looking for Someone Who Has

• A Full UK driving license.
• A minimum NVQ Level 3 in Health & Social Care.
• Experience as a Senior Support Worker, Team Leader or Deputy Manager within adult social care.
• Experience supporting adults with learning disabilities and autistic people.
• Strong leadership and people management skills.
• Knowledge of safeguarding, CQC regulations and person centered care.
• Experience completing care plans and risk assessments.
• Good IT skills, including Microsoft Office and digital care systems.
• Excellent communication and organizational skills.

What You'll Be Doing

As Deputy Manager, you'll play a key role in the day-to-day leadership of the service by:

• Leading, motivating, and developing a team that delivers exceptional person-centred support.
• Supporting colleagues through supervisions, coaching, competency assessments, and observations.
• Completing and reviewing person centered support plans and risk assessments.
• Ensuring high-quality documentation and accurate record keeping.
• Promoting safeguarding and ensuring CQC standards are consistently met.
• Investigating complaints and safeguarding concerns where required.
• Building and maintaining positive, collaborative relationships with families, healthcare professionals and external partners to ensure person centered support that enables people to achieve their goals.
• Supporting quality assurance and continuous service improvement.
• Providing hands-on support when needed and leading by example.
• Participating in the on-call rota.
• Working alongside the Registered Manager to continue driving the service forward.

Knowledge of Makaton would be highly desirable, although we're equally keen to hear from people who are enthusiastic about learning.

Why Join Liaise?

When you join us, you'll become part of a team that's passionate about making a genuine difference every single day.

We offer:

• Up to five extra days' annual leave for long service.
• Fully funded Blue Light Card.
• Access to Stream – our financial wellbeing app.
• Employee Assistance Programme with free counselling and legal advice.
• Free compliance training and excellent development opportunities.
• NEST Pension Scheme.
• Flexible rota planning.
• Free enhanced DBS check.
• Life Assurance (2 x salary).

The successful applicant will be required to complete an enhanced DBS check and satisfactory references before employment commences.

At Liaise, we're proud to be an equal opportunities employer. We welcome applications from people of all backgrounds and are happy to discuss any reasonable adjustments throughout the recruitment process.

If you're ready to inspire others, develop an outstanding team, and help people achieve lives filled with opportunity, independence, and purpose, we'd love to hear from you.