Deputy Manager

Topps Tiles; Newcastle-under-Lyme; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading tile retailer in Newcastle-under-Lyme is seeking an Assistant Branch Manager to lead the team and achieve sales targets. You will use your product knowledge and management skills to ensure exceptional customer service and team performance. The ideal candidate has supervisory experience and a passion for interior design trends. This role offers a competitive salary and opportunities for career development.

Benefits

Competitive salary

No evening, Christmas Eve, or Boxing Day work

Training and development opportunities

Qualifications

• Proven experience in a supervisory or management role.
• Strong leadership and team management skills.
• Excellent customer service and sales skills.

Responsibilities

• Motivate your branch team to achieve sales targets.
• Sell, advise on, and promote tile products to customers.
• Lead a team with outstanding industry knowledge.

Skills

Leadership skills

Customer service skills

Sales skills

Knowledge of interior design trends

Organizational skills

Job description

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CTD Tiles is a leading retailer in the tile industry, known for our extensive range of high-quality products and exceptional customer service. Recently acquired, they now join the Topps Group which includes Topps Tiles, Parkside, Tile Warehouse and ProTiler.

We are looking for a dynamic and experienced Assistant Branch Manager to join our team.

Role Overview:This role blends product knowledge and expertise, a knowledge of interior design trends, and excellent customer service with, management, administration, and processes associated with a vibrant retail environment and associated stock and people management.

Key Responsibilities:

• Alongside the Branch Manager, motivate your branch team to achieve sales targets and meet key performance indicators (KPIs).
• Use your people skills and product expertise to sell, advise on, and promote our tile and associated product ranges to members of the public and trade customers, both face-to-face and over the phone.
• Represent the CTD brand and contribute to the profitability and reputation of your branch by leading a team of dedicated, well-trained professionals with outstanding industry knowledge.

Required:

• Proven experience in a supervisory or management role
• Strong leadership and team management skills.
• Excellent customer service and sales skills.
• Knowledge of interior design trends and products.
• Strong organizational and administrative skills.

Preferred Skills:

• Experience with stock management and retail processes.
• Ability to work in a fast-paced environment.
• Strong communication and interpersonal skills.

If you’re outgoing, friendly, have a positive attitude and don’t mind lifting a few heavy boxes of tiles, then you’re just the person we want to talk to.

With a competitive basic salary, no evening, Christmas Eve or Boxing Day working, plus; training, development, and promotion opportunities for your longer-term career goals, you’ll love working for CTD and we can’t wait to hear from you.

Click apply, today, our application process should only take you a few minutes if you have a CV ready to go and we’ll be in touch ASAP to arrange your chat with the hiring manager.