Deputy Manager

Castore; Leicester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Castore is seeking a Deputy Manager to lead and inspire the store team, keeping the customer at the heart of every decision. You will drive service excellence while supporting sales objectives and ensuring the team is well trained and empowered to perform.

You will collaborate closely with the Store Manager to manage daily operations, stock flow, and back-of-house tasks. This 40-hour-per-week role offers a platform to develop leadership within a fast-paced retail environment in the United

Qualifications

• Experience in supervisory or management roles in customer-facing settings.
• Retail experience is beneficial.
• Proven ability to meet sales targets.
• Strong written and verbal communication skills.
• Ability to lead and mentor a team.

Responsibilities

• Support the Store Manager in delivering the service and sales proposition to ensure customer-first outcomes.
• Coach and develop the team to deliver outstanding customer experience and maximise sales.
• Ensure team training is up-to-date and performance is guided in the moment with feedback.
• Adapt to a changing retail environment and respond to customer needs.
• Oversee stock flow, returns, and operational processes to support smooth store operations.
• Maintain back-of-house admin, documentation, and adherence to company policies.
• Ensure H&S policies are followed and issues escalated to Head Office as required.
• Work towards sale plans and KPI targets with a service-focused approach.

Skills

Supervisory experience

Retail exposure

Sales oriented

Communication skills

Leadership

Job description

Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.

The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement.

The sportswear market has been dominated by a small clique of mass‑market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.

The Role

As a Deputy Manager, you’re responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering the service and sales proposition for the store and ensuring that the customer is at the heart of what we do. Your mission is to ensure we put the customer first – always.

You will ensure all employees are given what they need to know, when they need to know it so that they’re empowered and informed. In your role, you will have a variety of focus areas which means you are always learning new things, including growing sales and developing a service focussed team who will continue to drive the business forward. You will also be responsible for supporting all operations within the store, both front and back of house.

This role is on a 40-hour per-week contract

Responsibilities

Supporting the Store Manager in the following:

Developing the best:

Guide and coach the team to inspire a “customer first always” approach.

Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.

Ensure that the team have the right training to deliver service expectations and that performance is managed ‘in the moment’ with regular feedback.

React to a constantly changing retail environment, driving service in the moment, and ensuring both you and your teams react to customer needs.

Driving results:

Service is your number 1 KPI and you will exploit all opportunities to ensure that the customer is delighted with interactions.

Ensure the floor team are set up operationally to deliver the best customer experience which will then maximise sales.

Work closely with the store team to ensure a smooth process is set up for the flow of stock, returning all stock and ensuring ‘All Sizes Out’ targets are achieved.

Ensure that the team have the right training to deliver service expectations and that performance is managed ‘in the moment’ with regular feedback.

Operational

Keep up to date with and adhere to company policies and procedures.

Ensure that all team documentation is updated and stored in accordance with company procedure and legal requirements. This will also include providing all HR documentation to support the retail leadership team to manage team issues.

Control and manage all administrative and back of house operations including cash handling, delivery process/paperwork.

Ensure all H&S policies are adhered to and any issues escalated to the Head Office team within the required time frames.

Commercial

Work towards Sale Plans and KPI Targets by setting clear objectives and goals for you and teams to drive commercial results with a service focused approach.

Build an excellent and focused team

Future Focus

Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.

Embrace the development of multi‑channel advancements and understand the commercial impact it has on our business.

Seek opportunities and areas to improve, encouraging the team to try new ideas to drive the business forward.

Embrace the development of multi‑channel advancements and understand the commercial impact it has on our business.

Skills & Experience

Key skills:

Ideally have worked within a supervisory or management role in a customer facing environment

Retail exposure beneficial

The ability to thrive in a sales targeted environment

Personal qualities:

Outstanding written and verbal communication skills

A desire to use your initiative to solve problems

Proven leadership ability

Decision-making

Excellent Interpersonal skills

Adaptable to change

Time management

Conflict resolution

Excellent team player

Mentorship

Passion for the brand

What We Offer

Competitive salary

An opportunity to work with global sporting partners

A chance to build a career with a fast paced, high growth brand