Deputy Manager

Moss Bros Group; Brierley Hill; On-site; GBP 26,000 - 34,000; Full time

Job summary

Moss Bros Group in Merryhill is hiring a Deputy Manager (39 hours) to lead and inspire a frontline team, drive sales and deliver exceptional store experiences. You’ll coach colleagues, optimise operations, and maintain standards that reflect the Moss Way.

You’ll thrive if you energise others, take ownership, and build confidence with customers. This is a hands-on leadership role in a fast-paced retail environment, offering real career progression and recognition for your contribution.

Responsibilities

• Lead and develop the store team to perform at their best
• Drive sales and KPIs through effective floor leadership
• Ensure operational excellence and brand standards across the store
• Coach onboarding and build future leaders within the team

Job description

Deputy Manager (39 Hours) – Merryhill

Bring Your Energy. Build Your Confidence. Shape Exceptional Experiences.

What if your next role wasn’t just a job, but a place where your personality is your superpower?

At Moss, we don’t just hire for experience, we hire forSpirit. Whether you’ve never worked in retail before or you’re a seasoned pro, what matters most is your energy, your curiosity, and your drive to connect with people.

Why This Role Is Different

This isn’t just about managing a store

This is about:

• Supporting and leading a team to perform at their best
• Driving results through people, not pressure
• Turning everyday interactions into memorable moments
• Building confidence—across your team and your customers

What You’ll Be Doing

You’ll be at the heart of the store experience:

• Creating standout customer moments – ensuring every interaction reflects the Moss Way
• Driving results naturally – supporting sales and KPIs through strong floor leadership
• Leading and developing your team – coaching, onboarding, and building future leaders
• Keeping the store sharp and inspiring – ensuring operational excellence across all areas
• Supporting commercial performance – using data and insight to drive decisions
• Learning constantly – growing your leadership, commercial awareness, and impact

  Who This Is Perfect For

  For experienced leaders who bring both capability and presence

  You’ll thrive here if you:

  • Enjoy leading and developing others
  • Bring energy, confidence, and accountability
  • Want to build your leadership career

  You’ll love this role if you:

  • Want to lead through people, not just process
  • Take pride in developing high-performing teams
  • Enjoy driving results through great experiences
  • Are ready to grow within a brand that recognises and rewards you

  What You Bring

  • A natural ability to connect, lead, and inspire
  • A passion for helping people perform and grow
  • Curiosity about style, trends, and commercial success
  • A team-first mindset with a positive, can-do attitude

  What You’ll Get

  • Competitive salary + performance incentives
  • Real career progression opportunities
  • Ongoing training and development
  • A culture that celebrates individuality and energy
  • Recognition for your contribution—not just your results

  Why Moss?

  Because here, you’re not just part of a store—you’re part of a culture.

  A place where:

  • Personality is valued as much as performance
  • Growth is encouraged, not limited
  • Every day is a chance to create something meaningful

  Ready to Bring Your Spirit?

  If you’re looking for a role where you canlearn, grow, and genuinely enjoy what you do every day, this is it.