Deputy Manager

Olive Recruit; Birmingham; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

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Job summary

Olive Recruit is seeking a Deputy Manager to lead a team delivering high-acuity care for individuals with complex needs in Midlands. You will supervise shifts, ensure safe staffing levels and implement care and PBS plans while managing risks and incidents.

You will use de-escalation and crisis management skills to support staff and residents, ensuring safeguarding and least restrictive practice across all operations.

Qualifications

• Experience in complex care with behaviours that challenge.
• Proven ability to lead teams in 3:1/4:1/5:1 packages.
• Strong de-escalation and crisis management skills.
• Experience with PBS plans, risk assessments and care plans.
• Knowledge of safeguarding and least restrictive practice.

Responsibilities

• Lead and support staff during shifts.
• Ensure safe staffing and effective deployment.
• Follow care plans, PBS plans and risk assessments.
• Recognise triggers and support de-escalation.
• Lead teams during challenging incidents and ensure proper authorisation.

Skills

Complex care experience

3:1/4:1/5:1 care

De-escalation

PBS plans

Safeguarding/DoLS

Education

DMI training

PMVA training

Job description

Job Types: Full time, Permanent

Hours: 38 or 48 hours per week

Salary: £16.00 per hour

Location: Midlands

About the role

We are looking for an experienced Deputy Manager to provide leadership within high-acuity care packages supporting individuals with complex needs and behaviours that challenge.

You will work within 3:1, 4:1 and 5:1 staffing arrangements, combining hands‑on support with team leadership, risk management and incident management.

Key Responsibilities

• Leading and supporting the staff team during shifts.
• Ensuring safe staffing and effective deployment within enhanced care packages.
• Ensuring care plans, PBS plans and risk assessments are followed consistently.
• Recognising triggers and early warning signs and supporting effective de-escalation.
• Leading the team during challenging behavioural incidents, including aggression, violence, absconding and self-injury.
• Ensuring restrictive interventions are only used when necessary, proportionate and appropriately authorised.
• Monitoring staff practice and addressing unsafe or inconsistent practice.
• Supporting staff supervision, development and competency.
• Completing and reviewing handovers, care records and incident reports.
• Supporting safeguarding, DoLS and least restrictive practice.
• Working closely with managers, clinical teams and other professionals.

About You

• Significant experience within complex care, learning disability, autism, ABI, mental health or high‑risk behavioural services.
• Experience working within 3:1, 4:1 or 5:1 care packages, preferably in a leadership role.
• Strong experience supporting individuals with behaviours that challenge and physical aggression.
• Strong de‑escalation and crisis management skills.
• Experience of physical intervention/restraint within a care setting.
• Experience leading or supervising staff during challenging situations.
• Experience with PBS plans, risk assessments and complex care plans.
• Knowledge of safeguarding, DoLS and least restrictive practice.
• Strong incident reporting and escalation skills.

DMI (Dynamis) training is strongly preferred. PMVA or another recognised physical intervention qualification may also be considered.

Desirable

• Level 3 Health & Social Care qualification or equivalent.
• PBS, Autism, Learning Disability, ABI or Mental Health training.
• Experience conducting staff supervisions or competency assessments.
• Experience working alongside clinical or multidisciplinary teams.

You will be calm, confident and able to make safe decisions under pressure. You will have the confidence to lead a team, provide clear direction during challenging situations and challenge unsafe practice when required.

At Olive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core values, Integrity, Impact, Inclusivity, and Innovation, guide our efforts to create an environment where every employee feels valued, respected, and empowered to excel.

As a recruitment agency, we prioritize sourcing and placing diverse candidates with our clients, recognizing that diverse perspectives are essential for business success and inclusive work environments.

We take great pride in celebrating the unique backgrounds and experiences of our team members and candidates. By embracing these different perspectives, we not only create a great place to work but also better serve our clients. Your individuality is what makes our team strong.

Join us in championing our values and building a workplace where everyone can thrive.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes.

The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required